Elizabeth Hosch
Phoenix
Summary
Dedicated professional with a strong background in insurance and client relations, excelling in high-pressure environments. Expertise in negotiating settlements and managing complex claims, ensuring compliance with regulations while driving operational efficiency and team success.
Overview
5
5
years of professional experience
Work History
Claim Specialist – Auto Injury Specialist, Tier 1
State Farm Claims
Tempe
01.2025 - Current
- Investigated, evaluated, and negotiated settlements for third party injury claims with attorneys and unrepresented claimants.
- Applied knowledge of policies, procedures, laws, statutes, and insurance regulations to assess coverage, liability, and damages for injury claims and property damage.
- Established billing parameters and implemented measures to minimize company exposure to auto accident losses for both company and insureds.
- Monitored compliance with company policies and industry regulations, reducing risk and upholding integrity.
Real Estate Agent
Barrett Real Estate
Gilbert
01.2021 - Current
- Promoted property sales through targeted advertisements, digital campaigns, and open houses, contributing to 12% increase in annual revenue.
- Coordinated property closings, drafting contracts and overseeing signatures to finalize deals.
- Provided research and comparative market analysis reports for each client to optimize sales.
- Delivered presentations to clients, preparing notes and responses that enhanced meeting efficiency.
Claim Associate – Express
State Farm Claims
Tempe
11.2023 - 01.2025
- Assisted policyholders in processing new claims and reviewing policy coverages to determine eligibility for services, ensuring timely support.
- Resolved routine and complex issues through detailed research on coverage questions, property damage, and collision, enhancing customer satisfaction.
- Selected for emergency weather catastrophe team to efficiently assist numerous customers during significant weather event.
- Acted as the go-to resource for team members by providing expertise, guidance, and support to resolve challenges.
Construction Project Manager
Bedrock Oasis Homes
Phoenix
12.2022 - 11.2023
- Managed project progress and ensured adherence to budget and timeline.
- Oversaw project plan adjustments and communicated updates on progress and potential delays.
- Supported superintendents in scheduling and ensured completeness of project documents.
- Cultivated strong relationships with clients and vendors through effective communication.
Education
Bachelor of Science - Communication Emphasis Organizational Management
Northern Arizona University
Flagstaff, AZ05-2020
Associate of Arts - General Studies
Maricopa Community Colleges – Estrella Community College
Avondale, AZ05-2018
CPCU - Chartered Property Casualty Underwriter
The Institutes
Skills
- Adaptable under pressure
- Critical thinking and analysis
- Conflict mediation and negotiation
- Quick skill learning and application
- Delegation skills
- Strong diligence and process improvement
- Time management
Summary
Fully licensed insurance professional with experience managing complex customer interactions, policy support, and problem resolution in high-volume environments. Recognized for strong communication, attention to detail, and the ability to deliver efficient, customer-focused solutions while maintaining accuracy and professionalism. Seeking to leverage insurance expertise and client relationship skills in a growth-oriented claims role.
Timeline
Claim Specialist – Auto Injury Specialist, Tier 1
State Farm Claims
01.2025 - Current
Claim Associate – Express
State Farm Claims
11.2023 - 01.2025
Construction Project Manager
Bedrock Oasis Homes
12.2022 - 11.2023
Real Estate Agent
Barrett Real Estate
01.2021 - Current
Bachelor of Science - Communication Emphasis Organizational Management
Northern Arizona University
Associate of Arts - General Studies
Maricopa Community Colleges – Estrella Community College
CPCU - Chartered Property Casualty Underwriter
The Institutes