Elizabeth Huynh
Mesa,AZ
Summary
Dynamic optician with proven success at Walmart, enhancing customer satisfaction through expert optical measurements and exceptional service. Skilled in inventory management and insurance billing, I trained staff to improve sales and operational efficiency, achieving significant increases in eyewear sales while fostering a collaborative team environment.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Optician
Walmart
02.2025 - Current
- Facilitated eyewear selection for clients to enhance satisfaction and meet individual needs.
- Managed inventory levels of optical products, ensuring availability for customer needs.
- Trained and mentored junior staff on best practices in eyewear fitting and customer interactions.
- Developed promotional strategies to increase sales of eyewear products, contributing to overall store performance.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Performed detailed adjustments and repairs on eyewear to enhance customer satisfaction and overall experience.
Pharmacy Technician/ Lead Pharmacy Technician
Walmart
01.2007 - 02.2025
- Managed medication inventory, ensuring stock levels met daily pharmacy operations.
- Trained new pharmacy technicians on operational procedures and customer service protocols.
- Implemented process improvements to enhance workflow efficiency within the pharmacy department.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Supervised 7 technicians, in an retail setting filling an average of 450-500 prescriptions daily.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Skills
- Customer service
- Optical measurements
- Computer skills
- Insurance billing
- Inventory management
- Certified optician
- Multitasking
- Organizational skills
- Team collaboration
Certification
- ABO
- NCLE
- CPhT
Timeline
Optician
Walmart
02.2025 - Current
Pharmacy Technician/ Lead Pharmacy Technician
Walmart
01.2007 - 02.2025