Elizabeth Imperiale
Mesa
Summary
I was hired as a front of house crew-member and was shortly promoted to Shift Lead. I am a quick learner with good listening skills. From working as a Shift Lead I honed on the following skills: multi-tasking, customer conflict resolution, quick at cleaning. Additionally, I learned some Spanish so that I could better communicate with my coworkers and customers. This is an example of how I am open to learn any new skill if it makes me better at my job.
Overview
3
3
years of professional experience
Work History
Shift Lead
Panda Express Restaurant Group
10.2023 - Current
- Implemented inventory management procedures, reducing waste and optimizing stock levels.
- Resolved customer complaints promptly, improving satisfaction and loyalty rates.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained new employees and delegated daily tasks and responsibilities.
Crew Member
Sbarro Pizza
08.2022 - 10.2023
- Delivered exceptional customer service by efficiently taking orders and handling transactions.
- Maintained cleanliness and organization of dining and kitchen areas, ensuring compliance with health standards.
- Collaborated with team members to prepare food items, enhancing speed of service during peak hours.
- Trained new crew members on operational procedures and customer interaction techniques.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Biology
Mesa Community College
7110 E McKellips Rd, Mesa, AZ 8520705-2025
Skills
- Multi-tasking
- Communication and Listening
- Quick Learner
- Motivated
- Customer service focus
- Conflict resolution
Timeline
Shift Lead
Panda Express Restaurant Group
10.2023 - Current
Crew Member
Sbarro Pizza
08.2022 - 10.2023
Biology
Mesa Community College
Similar Profiles
Thomas LinThomas Lin
Senior Facilities Manager at Panda Restaurant Group, Inc., Panda ExpressSenior Facilities Manager at Panda Restaurant Group, Inc., Panda Express
Quinn RansdellQuinn Ransdell
Store Manager at Panda Express Restaurant GroupStore Manager at Panda Express Restaurant Group
Abdul Mannan MohammedAbdul Mannan Mohammed
General Manager, Business Development at Panda Express Restaurant GroupGeneral Manager, Business Development at Panda Express Restaurant Group
Robert LesperanceRobert Lesperance
Aerospace Mechanic at HoneywellAerospace Mechanic at Honeywell
Evelyn AddisonEvelyn Addison
Behavioral Technician at Axis for AutismBehavioral Technician at Axis for Autism