Elizabeth Jones
Yuma
Summary
Knowledgeable and dedicated customer service professional with extensive experience customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Logistics Coordinator
Con-Wear Products Inc
03.2024 - Current
- Improved fleet efficiency by implementing preventive maintenance schedules and coordinating timely repairs.
- Managed fleet inventory and streamlined vehicle allocation processes for optimal usage.
- Ensured compliance with safety regulations by conducting regular inspections and addressing issues promptly.
- Assisted in talent acquisition by conducting comprehensive job analyses and creating accurate job descriptions.
Admissions Coordinator
Arizona College Of Nursing
08.2023 - 03.2024
- Collaborated with faculty and staff to develop a comprehensive orientation program for incoming students.
- Enhanced student satisfaction with the admissions experience through timely communication and personalized support.
- Managed a high volume of applications, resulting in a smooth enrollment process for all parties involved.
Member Service Representative
First Credit Union
07.2021 - 08.2023
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-sold bank services and products to uplift customer investments.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Submitted loan applications to underwriter for verification and recommendations.
General Merchandiser, Fulfillment Expert
Target
07.2017 - 05.2021
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Selected and filled orders from stock to fulfill customer requirements.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Operated pallet jacks to safely transport and manage materials to and from warehouse.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Pushed and stocked product in multiple departments and consistently met time targets.
Hostess, Server
Lin's Grand Buffet
02.2013 - 05.2017
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Answered customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Accommodated special seating requests for guests to enhance satisfaction.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Arts - English
Arizona State University
Tempe, AZ05-2026
Associate of Applied Science - Respiratory Therapy
Cochise College
12.2019
High School Diploma -
Yuma High School
05.2013
Skills
- Mobile Banking
- Sales Quota Achievement
- Phone Inquiries
- Service Recommendations
- Customer Support
- Member Relations
- Teller Transactions
- Notary Services
- Appointment Setting
- Shipment Tracking
- Reports Generation
- New employee onboarding
- File Maintenance
- Rapport Building
- Student relations
- Application Review
- Application processing
- Computer Literacy
Timeline
Logistics Coordinator
Con-Wear Products Inc
03.2024 - Current
Admissions Coordinator
Arizona College Of Nursing
08.2023 - 03.2024
Member Service Representative
First Credit Union
07.2021 - 08.2023
General Merchandiser, Fulfillment Expert
Target
07.2017 - 05.2021
Hostess, Server
Lin's Grand Buffet
02.2013 - 05.2017
Associate of Applied Science - Respiratory Therapy
Cochise College
High School Diploma -
Yuma High School
Bachelor of Arts - English
Arizona State University
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