Elizabeth Kanclerowicz
Surprise
Summary
Dedicated property management professional with experience in developing community engagement programs and swiftly resolving resident concerns. Proven ability to enhance resident satisfaction and retention through effective communication and project oversight.
Overview
8
8
years of professional experience
Work History
Community Manager
Continental Properties
Surprise
07.2023 - Current
- Assisted in acceptance walks for 204-unit lease-up, ensuring delivery of quality products.
- Participated in punch walks with project manager to identify defects for contractor resolution.
- Engaged in warranty process by communicating concerns to project manager and construction team.
- Created community engagement programs that fostered stronger relationships with residents.
- Addressed resident concerns promptly to uphold a positive living environment.
- Onboarded new staff on community policies and best practices for effective resident engagement.
- Managed multiple projects simultaneously while meeting all deadlines.
- Performed regular inspections on buildings, common areas, and vacant units to identify necessary repairs.
Assistant Community Manager
Continental Properties
San Antonio
08.2020 - 07.2023
- Delivered exceptional customer service, consistently exceeding expectations for residents, vendors, and guests.
- Assisted community manager in training office staff and overseeing daily operations, enhancing team efficiency and service delivery.
- Collaborated with team to implement engagement initiatives, boosting resident retention through enhanced community involvement.
- Addressed resident concerns swiftly, ensuring prompt resolution through decisive action.
- Facilitated property maintenance requests, ensuring timely resolutions to maintain high community standards.
- Processed rent payments accurately, maintaining delinquency rates at two percent or below monthly.
- Conducted weekly follow-ups on renewals and compliance to ensure seamless property operations.
- Utilized organizational tools such as spreadsheets and calendars for effective task management.
Leasing Associate
Continental Properties
San Antonio
02.2018 - 08.2020
- Achieved weekly closing ratios above 30% through targeted professional training and effective sales techniques.
- Conducted informative property tours, highlighting key features and benefits to prospective residents.
- Welcomed guests and assisted in locating ideal housing options.
- Provided exceptional customer service by greeting clients warmly and promptly addressing concerns.
- Maintained tenant files, including lease applications and relevant leasing documents.
- Demonstrated strong interpersonal skills to engage effectively with diverse community members.
- Assisted in lease administration, ensuring adherence to company policies.
- Acquired comprehensive knowledge of property management principles and procedures.
Education
Highschool Diploma -
James Madison Highschool
San Antonio, TX01-2001
Skills
- Property management
- Vendor management
- Facility maintenance
- Budget management
- RealPage software proficiency
- Procore experience
- Customer relationship management
- Client service and support
- Problem solving
- Time management
Timeline
Community Manager
Continental Properties
07.2023 - Current
Assistant Community Manager
Continental Properties
08.2020 - 07.2023
Leasing Associate
Continental Properties
02.2018 - 08.2020
Highschool Diploma -
James Madison Highschool