Elizabeth Lawson
Glendale
Summary
Compassionate Behavioral Health Technician with a proven track record in delivering care and support to individuals facing mental health disorders and substance abuse challenges. Expertise in behavioral management, therapeutic communication, and crisis intervention has led to significant improvements in patient outcomes. Successfully collaborated with patients and clinical teams to create tailored care plans that promote recovery and enhance well-being. Demonstrates a calm and professional demeanor in high-pressure situations, ensuring the delivery of quality patient care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
BHT Team Lead
Recovery Innovations International
Peoria
03.2021 - Current
- Offered training and support to keep team members motivated and working toward objectives.
- Motivated staff through positive reinforcement techniques.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Delegated daily tasks to team members to optimize group productivity.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Advised clinical staff regarding appropriate interventions for behavioral issues.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Organized daily activities such as arts and crafts, games, and music therapy that promote healthy coping skills.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Documented patient behavior, interventions completed and patient response to interventions.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Responded promptly to any emergency situations that may arise within the facility.
- Conducted searches of clients upon return to facility.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
Education
Certificate - Peer Support
A.L.O.C.S
Phoenix, AZ01-2021
Certificate - Quality Customer Service
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ01-2019
Some College (No Degree) - Psychology
University of Phoenix
Phoenix, AZ01-2009
Skills
- Team leadership
- Employee training
- Crisis intervention
- Behavioral assessment
- Documentation practices
- Verbal and written communication
- Workload management
- Experience in leadership
- Teamwork
- Problem-solving
- Client intakes and discharges
- Empathy and compassion
- Inpatient treatment
- Substance abuse experience
- Multitasking capacity
- Recovery-oriented approach
- Organizational skills
- Reliability
- Microsoft Excel
- Document processing
- Team collaboration
- Customer service
- Time management
- Attention to detail
- Computer proficiency
- Microsoft office expertise
Certification
- Certified Peer Support Specialist
- Certified CPR
- 80+ hrs Relias Training
Timeline
BHT Team Lead
Recovery Innovations International
03.2021 - Current
Certificate - Peer Support
A.L.O.C.S
Certificate - Quality Customer Service
Maricopa Community Colleges, Rio Salado Community College
Some College (No Degree) - Psychology
University of Phoenix
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