Elizabeth Martinez Chavez
Avondale
Summary
To obtain a position with an organization in need of a qualified individual, that will provide the opportunity for professional growth and personal development.
Experienced with customer support and bilingual communication. Utilizes effective problem-solving techniques to address and resolve customer issues efficiently. Knowledge of building strong customer relationships and enhancing overall satisfaction.
Overview
9
9
years of professional experience
Work History
Bilingual CSR
Maximus
2025.10 - Current
- Provided bilingual customer support, resolving inquiries and issues effectively in both English and Spanish.
- guiding customers through enrollments , plan selection and eligibility requirements for healthcare programs
- handling high volume inbound calls while maintaining professionalism and accuracy
- resolving customers concerns and escalated complex cases when necessary
- maintaining detailed and accurate records in internal systems
Team Member
ThredUP
2025.05 - 2025.10
- Inspect high volumes of secondhand clothing to ensure quality, authenticity, and compliance with company standards.
- Dress and style mannequins to enhance visual appeal, reflect current fashion trends, and support sales goals.
- Consistently meet and exceeding SPI (Standard Productivity Indicator) Goals by maintaining speed and precision.
- Supporting team operations through sorting, tagging, and cross-department collaboration in a fast-paced environment.
Quality assurance technician
Schoeller Allibert US, INC
2022.08 - 2025.02
- Ensuring manufactured product complies with customer quality plan, ISO 9001 QMS and general regulatory agency requirements by inspection and testing of in-process and finished products as well as incoming raw materials addition, the Quality Assurance Technician records and analyzes inspection and test data during product development and manufacturing.
- Quality Assurance Technicians follows through on and develop company Quality System compliant work instructions and ensure adherence to best production practices and product quality standards, as well as monitoring the efficiency and cost-effectiveness of product output.
- Inspect and release incoming raw materials.
- May perform visual inspection and/or physical properties testing, evaluate results, record information and report on the materials to determine product release approval status.
- Perform first article inspections, in-process and final inspections using inspection and testing equipment.
- Communicate product quality problems.
- Troubleshoot product quality problems in coordination with other departments.
- Perform all job functions in accordance with company procedures and work instructions.
- Complete quality documentation and records data into logs and databases.
- Handle and disposition non-conforming products and materials detected within the facility in accordance to company procedures and work instructions.
- Participate in an internal audit team and supplier development audits.
- Initiates preventive and corrective actions when necessary.
- Recommend modifications of existing quality or production standards to achieve optimum quality within limits of equipment capability.
- Sets up and perform tests on materials or products to measure performance, life, or material characteristics.
- When required, applies statistical process control to monitor and control a process.
- Enters data into computer databases for analysis and/or preparation of data charts and graphs.
- Represent the quality assurance department in daily operations meetings.
- Train production personnel on new/revised product quality standards.
- When required, conduct Quality Systems and/or Product assessments at sub-contractor and/or Supplier site(s).
- Keep own and adjacent work area clean.
- Other related job tasks or responsibilities as assigned by the Quality Supervisor or Manager While performing the duties of this Job, the employee is regularly exposed to work near moving mechanical parts and work in high, precarious places.
Healthcare Concierge
CVS Randstad – Bswift
2019.09 - 2022.03
- Answers questions and resolves issues as a “single-point-of-contact” based on phone calls, plan sponsors, PSS/ISO, members and providers.
- Provides customized interaction based on customer preference and individualized needs, creating an emotional connection with our members by understanding and engaging the member to the fullest.
- Fully understands the member’s needs by building a trusting and caring relationship with the member.
- Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.
- Educates and assists customers on various elements of benefit plan information and available services created to enhance the overall customer service experience with the company (i.e., assistance with member self-service tools, Consultation Opportunities – Simple Steps, Cost of Care Tools, Natural Alternatives Program, etc.).
- Ownership of each customer contact to resolve their issues and connect them with additional services as appropriate. Identifies member needs beyond the initial inquiry by answering the unasked questions.
- Resolve issues without or with limited management intervention. Provides education to members to support them in managing their health.
- Other activities may include: providing claim status information, benefit coverage interpretations, and explaining plan eligibility.
- Processes claim referrals, new claim hand-offs, and escalates issues as appropriate through the system for grievances and appeals. Initiates out-reach/welcome calls to ensure constituents expectations are met or exceeded.
- Identifies trends and any emerging customer service issues and works to develop solutions to address potential problems and/or plan features of interest as an approach to improve understanding of benefit plans and increase post-enrollment member satisfaction.
- Asks probing questions to identify the underlying customer needs Appropriately transitions conversations to explore possibilities for extending customer interactions.
- Guides members to the appropriate health resource Offers alternatives where appropriate.
- Serves as SME providing technical assistance when needed on call related issues, products, and/or system applications delivery matters.
- May track and trend data. Coaches, trains and assists in the development of call center staff, as required.
- Participates in and/or leads special projects/initiatives addressing service issues, as necessary.
- Provides technical or subject matter expertise concerning policies, procedures, and function-related applications/systems tools as needed. Delivers internal quality reviews.
- Documents and tracks all contacts, events, and outcomes with clients using appropriate systems and processes.
- Cobra benefits administration
- Payments processing.
Sales Associate
Trendy Impressionz
2019.04 - 2019.09
- Greeting customers, responding to questions, improving engagement with merchandise and providing Outstanding Customer Service.
- Operating cash registers, managing financial transactions and balancing drawers.
- Achieving established goals.
- Directing Customers to merchandise within the store.
- Increasing the store sales.
- Maintaining an orderly appearance throughout the sales floor.
- Introducing product knowledge and opportunities to customers.
- Restocking.
Sales Associate
American Eagle
2018.05 - 2019.06
- Responsible for generating sales by providing the customers with an exceptional shopping experience.
- Building brand recognition and successfully promoting the product through the engagement of customers in meaningful ways to increase the company brand awareness and to generate sales.
- Role model AEO values and AEO customer first behaviors in all actions and interactions in order to create a positive customer first experience.
- Cashiering, sales prices, total purchases, receive and process cash or credit payments.
- Answer questions regarding the store and its merchandise.
- Restocking.
- Personal Shopper and Customer pick-ups.
Cashier
McDonalds
2018.01 - 2018.03
- Responsible for taking orders for customers.
- Maintaining a fast speed service.
Packer / Processor
Krispy Kreme Commissary Shop 5
2017.09 - 2018.02
- Inspecting Product for quality according to Krispy Kreme company standards.
- Applying filling, icing, or topping according to company standards.
- Packaging product in accordance to company standards.
- Placing unprocessed product on screens or racks according to company standards.
- Performing janitorial duties in order to maintain a clean safe and sanitary processing area.
- Restocking the area to guarantee a sufficient number of fresh supplies.
- Labeling product.
- Other duties assigned.
Education
High School Diploma -
Parkland High School
Winston Salem, NC2017-06
Skills
- I am a diligent, trustworthy individual with great interpersonal skills, organize and detail oriented Capable of working successfully on a team with individuals of diverse backgrounds in varied environments, skilled at mastering new tasks in a short timeframe and lending to a pleasant and successful work environment Equipped with excellent work ethic; possess strong sense of responsibility and leadership with commendable track record of dependability, combined with absolute integrity Exceptional customer service skills Also, knowledge of Windows based programming including Microsoft Excel, Word, PowerPoint and One Drive Bilingual Fluent English & Spanish
Timeline
Bilingual CSR
Maximus
2025.10 - Current
Team Member
ThredUP
2025.05 - 2025.10
Quality assurance technician
Schoeller Allibert US, INC
2022.08 - 2025.02
Healthcare Concierge
CVS Randstad – Bswift
2019.09 - 2022.03
Sales Associate
Trendy Impressionz
2019.04 - 2019.09
Sales Associate
American Eagle
2018.05 - 2019.06
Cashier
McDonalds
2018.01 - 2018.03
Packer / Processor
Krispy Kreme Commissary Shop 5
2017.09 - 2018.02
High School Diploma -
Parkland High School