Elizabeth Najera
Buckeye
Summary
Effectively meet front-end needs. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front End Cashier
Ross Dress for Less
Litchfield Park
11.2024 - 01.2025
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Packed and bagged products according to customer preferences.
- Greeted customers promptly and responded to questions.
- Maintained a clean workstation by wiping counters and organizing supplies.
- Dealt courteously with irate or difficult customers in order to defuse potentially volatile situations.
- Trained new team members in cash register operation, stock procedures, and customer services.
Restaurant Server
Macayo's Restaurant
Buckeye
03.2024 - 10.2024
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Provided exceptional service to high volume of daily customers.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Restaurant Hostess
Macayo's Restaurant
Buckeye
06.2023 - 03.2024
- Accepted payments from guests for dine-in and take-out foods.
- Completed daily side work tasks assigned by management such as cleaning menus or folding kid menus.
- Assisted with setting up banquet rooms for special events.
- Managed reservations, waitlists, and special requests for large parties.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Monitored dining area to assess server capacity and estimate wait times.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Stocked server areas with supplies before, during and after shifts.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
Education
High School Diploma -
Verrado High Scool
Buckeye05-2024
Skills
- Customer service
- Point-of-sale operation
- Cash handling
- Team collaboration
- Conflict resolution
- Time management
- Food safety practices
- Cooperative attitude
- Cash management
- Basic mathematics
- Customer assistance
- Reliable and responsible
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Food handlers license
Timeline
Front End Cashier
Ross Dress for Less
11.2024 - 01.2025
Restaurant Server
Macayo's Restaurant
03.2024 - 10.2024
Restaurant Hostess
Macayo's Restaurant
06.2023 - 03.2024
High School Diploma -
Verrado High Scool