Elizabeth Nickoloff
Phoenix
Summary
Dynamic Regional Revenue Manager with over 15 years of experience in revenue management. Skilled in data analysis and budget forecasting, driving impactful pricing strategies, and collaborating with sales and operational teams to maximize revenue growth.
Overview
28
28
years of professional experience
Work History
Regional Revenue Manager
BWH Hotels
Phoenix
08.2016 - 12.2025
- Analyzed revenue trends to optimize pricing strategies across multiple hotel properties.
- Collaborated with sales teams to develop effective promotional campaigns and packages.
- Managed budget forecasts to ensure alignment with regional revenue goals and targets.
- Trained staff on revenue management systems and best practices for maximizing occupancy rates.
- Conducted market research to identify competitive pricing and positioning strategies.
- Coordinated with operations teams to enhance guest experience and retention efforts.
- Monitored competitor activities in order to stay ahead of the competition in terms of pricing strategy.
- Created reports related to budgeting, forecasting, and performance metrics.
- Developed and monitored regional revenue goals and objectives.
- Analyzed sales trends, pricing strategies, and other data to identify opportunities for revenue growth.
- Prepared detailed reports on financial performance for executive leadership review.
- Worked closely with regional leadership team members to set achievable yet ambitious revenue targets.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Analyzed competitors and market trends to facilitate business growth.
Regional Revenue Manager
One Hospitality Group
Phoenix
01.2013 - 06.2016
- Analyzed revenue trends to optimize pricing strategies across multiple hotel properties.
- Managed budget forecasts to ensure alignment with regional revenue goals and targets.
- Conducted market research to identify competitive pricing and positioning strategies.
- Prepared detailed reports on financial performance for executive leadership review.
- Monitored competitor activities in order to stay ahead of the competition in terms of pricing strategy.
- Identified areas of improvement within the region's sales process, recommending changes as needed.
- Analyzed financial statements in order gain a better understanding of overall business performance.
- Researched industry trends and gathered insights on customer needs to develop effective go-to-market strategies.
- Coordinated with marketing teams on promotional campaigns to maximize revenue potential.
- Assisted in developing incentive programs designed to motivate regional staff towards greater success.
Director of Revenue Management
Power Hotel Group
Gilbert
01.2012 - 01.2013
- Converted an independent hotel known as The Legado to the DoubleTree by Hilton Phoenix-Gilbert.
- Prepared comprehensive reports on revenue performance for executive review.
- Led cross-departmental meetings to align goals with revenue objectives.
- Created and maintained accurate reports on data such as demand patterns, customer segments.
- Lead the team responsible for setting annual budget goals and monitoring progress towards those goals.
- Established a system for tracking rate performance metrics such as RevPAR, ADR, occupancy levels.
- Developed and implemented pricing strategies to maximize revenue growth.
- Collaborated with sales and marketing teams to ensure optimal pricing of products and services offered.
- Participated in monthly meetings with other department heads in order to discuss operational challenges or successes.
- Implemented revenue management systems to streamline operations and reporting.
- Trained staff on revenue management principles and best practices.
- Developed revenue strategies to optimize pricing and inventory management.
- Analyzed market trends to inform strategic decisions and improve profitability.
- Collaborated with sales and marketing teams to enhance promotional efforts.
- Monitored competitor pricing and market conditions for strategic adjustments.
Reservation Manager
Talking Stick Resort & Casino Arizona
Scottsdale
10.2009 - 01.2012
- Pre-opening experience with a brand-new resort under construction.
- Managed reservation processes for hotel and casino accommodations.
- Utilized reservation systems for booking and tracking customer requests.
- Trained staff of 11 reservation agents on reservation protocols and customer service standards.
- Handled guest inquiries and resolved booking issues promptly.
- Assisted in creating promotional packages to enhance guest experiences.
- Collaborated with other departments such as sales, marketing, finance, and operations on strategies to increase occupancy rates at the hotel.
- Generated reports on a daily basis summarizing reservations activity including cancellations, no shows.
- Conducted regular meetings with the team of reservation agents to discuss performance.
- Monitored call volumes, answered calls, and resolved customer inquiries related to reservations.
- Created reports to analyze customer data related to reservations.
- Scheduled staff shifts and assigned duties for reservation agents.
- Managed inventory of available rooms across multiple properties owned by the company.
- Utilized computer software to keep accurate records of revenue and booking levels.
- Coordinated with front desk staff to maintain maximum occupancy.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Revenue Manager
Doubletree by Hilton Phoenix Airport
Phoenix
11.2004 - 10.2009
- Managed inventory and distribution channels for room allocations and rates.
- Utilized revenue management systems to forecast demand and adjust pricing.
- Collaborated with sales teams to develop promotional packages and offerings.
- Analyzed market trends to optimize pricing strategies and revenue management.
- Conducted competitive analysis to enhance market positioning and profitability.
- Prepared reports on revenue performance for senior management review.
- Managed reservation staff and trained staff on revenue management practices and software usage.
- Managed the forecasting of monthly, quarterly and yearly revenues.
- Provided guidance and support to sales teams regarding pricing policies, discounts, promotions.
- Monitored market conditions and competitor activities to inform pricing decisions.
- Held the number one ranking in RevPAR.
Group Coordinator
Doubletree Paradise Valley Resort
Scottsdale
06.2001 - 11.2004
- Coordinated group reservations for various events and meetings across the resort.
- Coordinated room assignments and group bookings for large events and conferences.
- Organized pre-event meetings to align team efforts on group requirements.
- Developed relationships with clients to enhance service delivery and satisfaction.
- Responded to inquiries and room requests made online, by phone, and via email.
- Collected, verified, and documented customer and reservation details.
- Assisted guests with any questions or special requests related to their hotel accommodations.
- Communicated regularly with clients throughout the duration of their stay at the hotel or venue.
- Coordinated with hotels and other venues to arrange room blocks for groups.
- Processed payments from customers for group room reservations in a timely manner.
- Analyzed data trends related to group bookings in order to identify areas of improvement.
- Monitored availability of rooms, negotiated rates, and managed all aspects of the room block process.
- Managed reservation systems and updated inventory for available rooms.
Sales Support Coordinator
Pointe Hilton Resorts
Phoenix
10.1997 - 12.2000
- Managed group blocks for all three Pointe Hilton Resorts.
- Managed all group rooming lists, VIPs, complimentary rooms, and wholesale reservations for all three Pointe Hilton Resorts.
- Prepared reports for the Director of Reservations and the Director of Revenue Management.
- Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
- Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
- Weekend Reservations Supervisor.
- Provided administrative support to the sales team by maintaining accurate customer records and updating customer databases.
- Collaborated with internal departments such as Marketing and Finance on projects as needed.
- Handled incoming inquiries from customers regarding product availability or other related issues.
Education
Communications
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ01-2002
High School Diploma -
Paradise Valley High School
Phoenix, AZ05-1997
Skills
- Revenue management
- Revenue forecasting
- Pricing strategy
- Market analysis
- Budget management
- Sales collaboration
- Data analysis
- Problem solving
- Communication skills
- Strategic planning
- Decision making
- Revenue optimization
- Competitive analysis
- Revenue reporting
- Strategic forecasting
Accomplishments
Highest BestREV Usage Award 2017
References
References available upon request.
Timeline
Regional Revenue Manager
BWH Hotels
08.2016 - 12.2025
Regional Revenue Manager
One Hospitality Group
01.2013 - 06.2016
Director of Revenue Management
Power Hotel Group
01.2012 - 01.2013
Reservation Manager
Talking Stick Resort & Casino Arizona
10.2009 - 01.2012
Revenue Manager
Doubletree by Hilton Phoenix Airport
11.2004 - 10.2009
Group Coordinator
Doubletree Paradise Valley Resort
06.2001 - 11.2004
Sales Support Coordinator
Pointe Hilton Resorts
10.1997 - 12.2000
Communications
Maricopa Community Colleges, Paradise Valley Community College
High School Diploma -
Paradise Valley High School