Summary
Overview
Work History
Education
Skills
Certification
Willingtorelocate
Languages
Timeline
Generic

Elizabeth Rabadan

Phoenix

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Passenger Service Agent

Prospect Airport Services
06.2023 - 08.2023
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.
  • Contributed to the achievement of on-time departure goals through efficient gate management processes.
  • Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
  • Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
  • Collaborated with airline personnel to facilitate seamless coordination between departments.
  • Oversaw ticketing, gate and ramp services.

Delivery Driver

St. Mary's Food Bank
03.2023 - 05.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Hostess

Mastro's Ocean Club
09.2022 - 04.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.
  • Delivered pick-up and curbside orders to guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Kitchen Line Cook

Mastro's Ocean Club
12.2021 - 04.2023
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Increased ticket turnover rate by quickly adapting to changing priorities and multitasking effectively.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained a clean and organized workstation, ensuring compliance with health department regulations.
  • Contributed to restaurant success by maintaining a positive attitude and strong work ethic under pressure.
  • Strengthened teamwork within the kitchen by providing assistance to other stations as needed during peak hours.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Improved food quality by consistently following standardized recipes and maintaining accurate portion control.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Reduced food waste by utilizing proper storage techniques and closely monitoring inventory levels.
  • Delivered consistent results under time constraints while maintaining high standards of flavor profiles and presentation quality.
  • Promoted a safe working environment by adhering to established safety protocols for equipment use and maintenance.
  • Coordinated seamlessly with front-of-house staff to ensure timely delivery of orders without compromising on quality or taste.
  • Kept kitchen clean and organized by performing daily maintenance tasks.

Education

Junior High School Education -

Maya High School
Glendale, AZ
03.2023

Skills

  • Bilingual
  • Passenger assistance
  • Customer service management
  • Baggage handling
  • Strong organization
  • Check-in procedures
  • Sales expertise
  • Airport security
  • Ground operations
  • Phone etiquette
  • Decision-making
  • Issue resolution
  • Payment processing
  • Reservation software
  • Reservation management
  • Transportation information
  • Documentation
  • Quick learner
  • Hardworking and responsible
  • Time management
  • Relationship building
  • Food handling
  • Customer communication
  • Payment handling
  • Strong multitasking
  • Greeting guests
  • Conflict resolution
  • Judgment and decision making

Certification

  • Driver's License
  • Food Handler Certification

Willingtorelocate

Phoenix, AZ

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Passenger Service Agent

Prospect Airport Services
06.2023 - 08.2023

Delivery Driver

St. Mary's Food Bank
03.2023 - 05.2023

Hostess

Mastro's Ocean Club
09.2022 - 04.2023

Kitchen Line Cook

Mastro's Ocean Club
12.2021 - 04.2023

Junior High School Education -

Maya High School

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Elizabeth Rabadan