Elizabeth Rodriguez
GUADALUPE
Summary
Dynamic professional with extensive experience at Bank of America, excelling in loan modification and claims processing and AML analyst. Proven ability to enhance workflows through effective communication and collaboration. Skilled in Excel and adept at multitasking, consistently ensuring compliance and data integrity while maintaining high customer satisfaction levels. Fast learner committed to delivering results.
Overview
2026
2026
years of professional experience
Work History
Loan Modification Processor
Bank of America
- Processed loan modification applications to ensure compliance with banking regulations and internal policies.
- Reviewed borrower documentation to verify eligibility for loan modifications and assess financial conditions.
- Maintained accurate records of all loan modification cases, ensuring data integrity and confidentiality.
Claims Processor
Bank of America
- Processed claims accurately and efficiently, ensuring compliance with company policies and industry regulations.
- Reviewed documentation for completeness, identifying discrepancies and resolving issues promptly.
- Collaborated with cross-functional teams to streamline claims processing workflows and enhance service delivery.
- Utilized claims management software to track progress, update records, and generate reports on pending claims.
- FHA mortgage claims
Recordation of Modification Documents
Bank of America
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
AML Analyst
Bank of America
04.2024 - 09.2025
- Assisted in monitoring transactions for suspicious activity and compliance with regulations.
- Conducted preliminary research on flagged accounts to identify potential risks.
- Request and collect required documents per jurisdictions
Customer Service Representative
Bank of America
01.2007 - 12.2008
- Assisted customers with account inquiries and transaction issues, ensuring timely resolution.
- Provided support for online banking services, enhancing user experience and accessibility.
- Handled customer complaints efficiently, maintaining high satisfaction levels through effective communication.
- Processed loan applications and documentation accurately, contributing to streamlined operations.
Education
High School Diploma -
Marcos De Niza High School
Tempe, AZSkills
Excel spreadsheets
As400
Typing
Fast learner
Communication skills
Leader
Work well with others
Multi tasking
Timeline
AML Analyst
Bank of America
04.2024 - 09.2025
Customer Service Representative
Bank of America
01.2007 - 12.2008
Loan Modification Processor
Bank of America
Claims Processor
Bank of America
Recordation of Modification Documents
Bank of America
High School Diploma -
Marcos De Niza High School