Elizabeth Skowron
Tucson
Summary
Caring professional interested in helping others, promoting equality for all, and making a positive impact on the world which I live.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cosmetologist
Little Shop of Hairdos
Tucson
06.2020 - Current
- Provided personalized hair consultations to understand client preferences.
- Executed various haircutting techniques tailored to individual styles.
- Collaborated with team members to ensure smooth salon operations and client flow.
- Developed a loyal client base through excellent customer service.
- Ensured proper sanitation practices were followed at all times.
- Trained new staff members on salon policies and procedures.
Manager
Cost Cutters
Tucson
08.2015 - 06.2020
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and guided staff on company policies and customer service standards.
- Oversaw inventory management to maintain stock levels and minimize waste.
- Conducted staff performance evaluations to identify areas for improvement and development.
- Resolved customer complaints promptly to maintain positive shopping experiences.
- Maintained compliance with health and safety regulations in the workplace.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
Client Support Specialist
Desert Willow Recovery Domestic Violence and DUI
Safford
01.2017 - 01.2020
- Assisted clients in navigating treatment options and resources available.
- Coordinated intake processes, ensuring timely documentation and follow-up.
- Maintained accurate client records in electronic health systems.
- Handled crisis situations with empathy, ensuring clients felt supported and understood.
- Resolved customer inquiries in a timely manner, exceeding service-level agreements.
Event Planner
Self-employeed
Springfield
07.2010 - 10.2012
- Coordinated logistics for diverse events, including venues, catering, and transportation.
- Developed event themes and concepts based on client preferences and objectives.
- Managed vendor relationships to ensure quality service and timely deliveries.
- Oversaw on-site event setups to ensure alignment with client specifications.
- Collaborated with marketing team to create promotional materials for upcoming events.
- Managed social media accounts associated with company's events portfolio.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Established and maintained relationships with key stakeholders, including vendors, sponsors, and community leaders.
Owner/Manager
About Your Hair
Springfield
06.2008 - 06.2012
- Oversaw budgeting and financial management.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Reviewed legal documents related to business operations.
- Created marketing campaigns to attract new customers.
- Developed policies and procedures for the organization.
- Led startup and creation of operational procedures and workflow planning.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Conducted performance reviews for employees on a regular basis.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Cosmetology - Cosmetology
Arizona Academy of Beauty
Tucson, AZ11-1992
High School Diploma -
Amphitheater High School
Tucson05-1990
Skills
- Customer Service
- Conflict Resolution
- Problem Solving
- HIPAA Compliance
- Time Management
- Multi-tasking
- Team Collaboration
- OSHA/AZ State Health Compliance
Certification
Cosmetology License, AZ
Custom Section 1
- Amy Evans- former supervisor (520) 275-2937
- Kara DeBonis- former District Supervisor (520) 481-4910
- Roger Lubeke- client (520) 561-6307
Timeline
Cosmetologist
Little Shop of Hairdos
06.2020 - Current
Client Support Specialist
Desert Willow Recovery Domestic Violence and DUI
01.2017 - 01.2020
Manager
Cost Cutters
08.2015 - 06.2020
Event Planner
Self-employeed
07.2010 - 10.2012
Owner/Manager
About Your Hair
06.2008 - 06.2012
Cosmetology - Cosmetology
Arizona Academy of Beauty
High School Diploma -
Amphitheater High School