Elizabeth Stoner
Chandler
Summary
Dedicated Medical Assistant with extensive experience at Ironwood Cancer and Research Center, skilled in patient-focused care and clinical documentation. Proven ability to enhance patient experiences through effective communication and reliable support. A compassionate team player committed to quality care and elevating the mission of the company.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Ironwood Cancer and Research Center
01.2023 - Current
- Administered patient intake processes, ensuring accurate collection of medical histories and information.
- Assisted with scheduling appointments, optimizing office workflow and patient flow management.
- Supported physicians during examinations, enhancing patient care through effective communication and documentation.
- Performed routine laboratory tests and screenings, maintaining high standards of accuracy and compliance.
- Trained new staff on administrative procedures and clinical protocols, promoting consistency in patient care practices.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Transcribed phone messages and relayed to appropriate personnel.
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
Medical Receptionist
Southeast Valley Gastroenterology
05.2021 - 01.2023
- Assisted patients with insurance verification and financial counseling for seamless service delivery.
- Developed standard operating procedures for front desk operations, promoting consistency across shifts.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients.
- Educated patients on treatment plans and medication instructions, enhancing overall patient understanding and care.
- Trained new staff on administrative protocols, improving team efficiency and service delivery consistency.
- Collaborated with multidisciplinary teams to enhance patient care services through effective communication strategies.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
Medical Assistant
Kachina Family Practice
09.2019 - 04.2021
- Educated patients on treatment plans and medication usage, fostering understanding and adherence to prescribed therapies.
- Streamlined inventory management for medical supplies, reducing waste and improving accessibility for staff.
- Implemented electronic health record updates, ensuring data integrity and improved access to patient information for the team.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Medical Assistant
Arizona Back Pain Institute
04.2019 - 09.2019
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort. This included preparing the operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Assisted with scheduling appointments, optimizing office workflow and patient flow management.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Education
High School Diploma -
Chandler High School
Chandler, AZNo Degree - Certificate in Medical Assistanting
Arizona College
Mesa, AZ02-2019
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Clinical documentation
- Patient-focused care
Timeline
Medical Assistant
Ironwood Cancer and Research Center
01.2023 - Current
Medical Receptionist
Southeast Valley Gastroenterology
05.2021 - 01.2023
Medical Assistant
Kachina Family Practice
09.2019 - 04.2021
Medical Assistant
Arizona Back Pain Institute
04.2019 - 09.2019
High School Diploma -
Chandler High School
No Degree - Certificate in Medical Assistanting
Arizona College