Elizabeth Tollen
Mesa
Summary
Efficient Intake Representative with substantial experience in the healthcare industry. Possess strong understanding of medical terminology, insurance verification processes and patient care coordination. Skilled in providing exceptional customer service, handling high-volume calls, and maintaining confidentiality. Have made significant contributions to improving operational efficiency and patient satisfaction in previous roles.
Overview
8
8
years of professional experience
Work History
Intake Representative
Aveanna Heathcare
Chandler
01.2021 - Current
- Greeted customers and provided excellent customer service.
- Resolved conflicts between customers and patients and staff in an efficient manner.
- Maintained confidentiality of all patient information at all times.
- Verified insurance eligibility for referred services prior to submission of forms.
- Assisted with customer requests and answered questions to improve satisfaction.
- Submit Prior Authorizations for Oral patients.
- Create Sales orders for Enteral patients and provide supplies needed for feeding, and ensure supplies are shipped in a timely manner.
- Contact MD offices to request documentation needed to properly process each account.
- Complete tasks in a timely manner.
- Outbound calls to patient for intake verification.
Front Desk Receptionist
Ironwood Cancer and Research Center
Mesa
11.2018 - 12.2020
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients and visitors, including appointments for Chemotherapy and Radiation.
- Greeted customers warmly and made them feel welcome.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collection of co-payments and correctly logged and deposit at end of day.
- Confirmed appointments for following day.
- Setup ABN’s and New patient packets.
Medical Assistant
A to Z Dermatology
Mesa
05.2017 - 11.2018
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Collected samples from patients for laboratory testing purposes.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Outbound calls to inform patients of benign results.
- Preparation for micro needling procedures.
- Suture removal, administered numbing medication to patients having biopsy.
- Complete lab forms accurately along with Lab forms.
- Labeled specimens before being picked up.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Measured vital signs and took medical histories to prepare patients for examination.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted back office patient processes to reduce office wait times.
Education
GED -
Mira Loma Christian High School
Riverside, CA08-2010
Medical Assistant Certificate - Medical Assistant
United Education Institute
Ontario, CA02-1999
Skills
- Customer service
- Conflict resolution
- Insurance verification
- Data entry
- Patient intake
- Appointment scheduling
- Medical terminology
- Attention to detail
- Multi-line phone systems
- Teamwork
- Cash handling
- Faxing, copying
- Typing 55 wpm
- Staff training
- Bilingual in Spanish
Languages
Spanish
Professional
Timeline
Intake Representative
Aveanna Heathcare
01.2021 - Current
Front Desk Receptionist
Ironwood Cancer and Research Center
11.2018 - 12.2020
Medical Assistant
A to Z Dermatology
05.2017 - 11.2018
GED -
Mira Loma Christian High School
Medical Assistant Certificate - Medical Assistant
United Education Institute