Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Vanlaningham

Phoenix

Summary

Dynamic professional with extensive experience in customer service and sales management, notably at Abrazo Scottsdale. Proven ability to enhance patient registration processes while ensuring data privacy compliance. Skilled in insurance verification and fostering strong customer relationships, consistently exceeding performance targets and delivering exceptional service.

Overview

7
7
years of professional experience

Work History

Patient Access Representative

Abrazo Scottsdale
Phoenix
12.2022 - Current
  • Greet patients as the first point of contact, accurately collect personal, insurance, billing information and ensuring seamless registration for hospital admissions.
  • Manage patient intake, discharge processes, ensuring all necessary documentation is completed and communicated between departments for continuity of care.
  • Ensure accurate data entry of patient information, adhering to hospital policies for data privacy and security.
  • Register/verify patient information including demographics, insurance, medical history, ensuring accuracy and compliance with HIPAA regulations.
  • Educate patients on insurance coverage, financial responsibility, and payment options.

Car Salesman

Car Banana Auto Sales
Phoenix
07.2022 - 11.2022
  • Surpassed sales targets, refining customer engagement and conflict resolution abilities.
  • Analysed market trends and customer preferences to tailor sales strategies, resulting in increased conversion rates and customer loyalty.
  • Fostered strong relationships with finance and service departments, ensuring seamless customer experience throughout the sales process.

Sales Associate

Vans
Phoenix
09.2019 - 09.2022
  • Worked for Vans as a sales associate for 3 years, gaining extensive knowledge of the shoe industry.
  • Managed stressful situations during peak seasons like Thanksgiving, Black Friday, and Christmas.
  • Multitasked and set daily goals, completed floor sets, and picked up shifts across various departments.
  • Optimised store layout and product displays, enhancing visual merchandising to boost sales.
  • Consistently met and exceeded monthly sales targets.

Key Holder Manager

Hollister Co
Phoenix
07.2019 - 07.2022
  • Managed fitting rooms, lounge, and front room areas, ensuring no theft occurred.
  • Mastered register operations and received recognition for Club Cali signups.
  • Responsible for marketing, store opening/closing, and managing 87+ associates during peak seasons.
  • Resolved customer issues and conducted floor sets and walkthroughs with higher management.

Cryotherapy Receptionist

E3 Cryo & Wellness Center
Phoenix
10.2018 - 03.2019
  • Assisted in running the Cryo center by performing various tasks.
  • Researched Cryotherapy treatments, managed transactions, and scheduled appointments.
  • Maintained cleanliness of the facility and provided respectful service to coworkers and clients.
  • Fostered a cohesive work environment, liaising between clients and staff to ensure seamless service delivery.

Education

Associate -

Glendale Community College
Phoenix, AZ
05.2017

High school or equivalent -

Moon Valley High School
Phoenix, AZ
05.2017

Skills

  • Customer Service
  • Retail Sales
  • Sales Management
  • Organizational Skills
  • Insurance Verification
  • Training & Development
  • Data Entry
  • Patient Education
  • Patient registration
  • Insurance verification
  • Data privacy compliance
  • Medical terminology
  • Patient education
  • Customer relationship management

Timeline

Patient Access Representative

Abrazo Scottsdale
12.2022 - Current

Car Salesman

Car Banana Auto Sales
07.2022 - 11.2022

Sales Associate

Vans
09.2019 - 09.2022

Key Holder Manager

Hollister Co
07.2019 - 07.2022

Cryotherapy Receptionist

E3 Cryo & Wellness Center
10.2018 - 03.2019

Associate -

Glendale Community College

High school or equivalent -

Moon Valley High School

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Elizabeth Vanlaningham