Elizabeth Vega

• Handled incoming calls with professionalism and clarity.
• Collaborated with team members to streamline communication flow and enhance overall efficiency.
• Assisted in resolving customer inquiries with patience and understanding.
• Trained new staff on switchboard operations and customer service protocols to ensure consistent service quality.
• Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
• Directed emergency calls to the correct department for urgent assistance.
• Answered calls with friendly, polite approach, engaging callers to provide exceptional customer service.

• Documented patient histories and vital signs accurately in electronic records.
• Scheduled patient appointments and coordinated follow-up care effectively.
• Managed inventory of medical supplies, ensuring availability for daily operations.
• Communicated with insurance companies regarding patient coverage and claims.
• Documented notes during patient visits.
• Supported administrative staff by processing payments.

• ● Data Entry, Triage Nurse, emergency procedures ● Cancer treatments: BCG, Eligard, Lupron, Gemcitabine ● Procedures: Assisted and prepped for Cystoscopies, Biopsies of the bladder and Prostate, Transperaniel (other way of prostate biopsy), Rezume ● Vasectomies, cyst removals, cancer removal ● VP/Bladder irrigation ● Bladder Ultrasounds, Prostate Ultrasound ● Triages a patient's healthcare needs and makes decisions regarding specific concerns and findings, following appropriate telephone triage protocols. ● Medtronic, Urolift ● Assist in the Butterfly procedure research (Prostate Procedure) ● Fast paced environment with multiple providers.

• Collected samples from patients for laboratory testing purposes.
• Cleaned and maintained medical equipment following procedures and standards.
• Positioned patients properly during examination or treatment for comfort and safety.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

• Scheduled patient appointments and coordinated follow-up care effectively.
• Educated patients on treatment plans and medication usage clearly.
• Managed inventory of medical supplies, ensuring availability for daily operations.
• Communicated with insurance companies regarding patient coverage and claims.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Administered injections, medications and treatments as directed by the physician.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Collected samples from patients for laboratory testing purposes.
• Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
• Educated patients about medications, procedures and physician's instructions.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.

● Answer phone calls / Schedule Appointments

● Chart prep for multiple providers in multiple offices

• triage patients
• review labs
• Prior auth for medications
• Epo treatments
• Provided interpretation assistance in Dialysis Units as needed

• ● Assisted dental hygienist checking gums and teeth in children ages 5 and under. ● Patient education: Taught patients how to take care of their children's gums and teeth from birth. ● Traveled to multiple locations and attended multiple events promoting First Teeth First. ● Filled out required compliance paperwork, in charge of multiple Data Entry tasks. ● Assisted with English <> Spanish interpretation
• Assisted healthcare providers with patient examinations and procedures.
• Scheduled patient appointments and coordinated follow-up care efficiently.
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies.