Elizet Acosta
Tempe
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Coordinator Individualized Care
Cardinal Health
08.2025 - Current
- Addressed and resolved patient and physician inquiries and concerns promptly.
- Facilitated resolution of complex payer and pharmacy issues to ensure positive outcomes.
- Facilitated proactive follow-up with diverse contacts to enhance patient access to therapy.
- Exhibited exceptional customer support skills to enhance client satisfaction.
- Managed multiple concurrent assignments while maintaining a strong sense of urgency.
- Articulated ideas clearly and effectively through written and verbal communication.
- Demonstrated exceptional commitment to assisting both external and internal customers.
- Assisted teammates in addressing patient needs effectively. Transferred calls to appropriate team members when necessary.
- Ensured accurate and detailed documentation of every interaction within designated database systems.
- Conducted self-audits of intake activities to enhance accuracy and efficiency.
- Executed outbound calls to patients and providers to clarify and obtain missing information.
- Evaluated patients' financial capabilities to determine therapy affordability.
- Ensured clarity and accuracy of documentation while organizing it within designated database sections.
- Monitored payer and plan issues, documenting changes, updates, and trends for management review.
- Managed escalation processes and ensured timely communication of resolutions as per client agreements.
- Facilitated resolution of disputes by mediating between conflicting parties to achieve constructive outcomes.
- Managed resolution of multiple outstanding issues while ensuring timely outcomes for all stakeholders.
- Managed call overflow and intake processes to ensure seamless team support.
- Cultivated relationships with insurance payers, specialty pharmacies, support organizations, and patients/physicians to ensure timely product coverage and delivery.
Patient Health Advocate
Somatus
11.2022 - 04.2025
- Collaborated with interdisciplinary teams to coordinate comprehensive services and resources for clients in need
- Conducted home visits to assess living conditions and provide support to families in crisis situations, including taking vital signs
- Coordinated referrals to external agencies or specialists when additional services were necessary
- Delivered culturally sensitive care by tailoring interventions to align with each client's background
- Assisted elderly individuals in accessing social services and resources, significantly enhancing their quality of life
- Cultivated strong relationships with clients, earning their trust and loyalty through effective communication and problem-solving skills
- Facilitated telehealth communication with patients in collaboration with RN and NP
- Performed hospital visits where necessary and communicated closely with hospital staff regarding patient status
Insurance Producer
Humana
09.2019 - 12.2019
- Engaged with new and existing clients, gathering information about their medication needs and coverage to promote insurance contracts and make recommendations for plan modifications
Billing Coordinator
Envision Healthcare
08.2017 - 08.2019
- Scrutinized and scanned physician charts to ensure completion of documentation, including patient progress notes, physician orders, patient demographics, insurance information, and MD signatures
- Performed daily data entry of all physician chart information for accurate billing purposes
- Generated unbatched discharge reports to identify and submit unbatched charts to RTI for timely billing
- Facilitated meetings with the ER site Medical Director and Client Services Manager to address compliance and quality assurance issues related to documentation
- Assisted hospital and RTI personnel with billing inquiries, reconciliations, and resolving complaints regarding patient charges
- Coordinated the distribution and communication of physician work schedules
Certified Clinical Medical Assistant
Mountainview Regional Medical Center
04.2015 - 08.2017
- Operated office equipment, including fax machines, copiers, and phone systems
- Completed forms in accordance with company procedures while practicing HIPAA regulations
- Scheduled and confirmed appointments for clients efficiently
- Located and attached appropriate files to incoming correspondence requiring replies
- Maintained electronic mail systems and coordinated the flow of information internally and with other organizations
- Recorded patients' medical histories, vital statistics, and test results in medical records
- Prepared treatment rooms for patient examinations, ensuring cleanliness and organization
- Authorized prescription refills and provided medication information to pharmacies
- Cleaned and sterilized instruments while disposing of contaminated supplies
- Prepared and administered medications as directed by physicians
- Escorted patients to examination rooms and prepared them for physician evaluations
- Explained treatment procedures, medications, diets, and physician instructions to patients
- Changed dressings on wounds as needed
- Performed general office duties, including answering telephones, taking dictation, and completing insurance forms
- Scheduled patient appointments effectively
- Greeted and logged in patients upon arrival at the clinic
- Transcribed dictation for an internal medicine office, including patient histories, physical examinations, ROS, and HPI
- Performed EKGs with accuracy
Medical Assistant
Action OCC Med
06.2014 - 04.2015
- Cleaned and organized work areas, disinfecting equipment after treatments
- Conducted patient interviews to obtain medical information and measured vital signs, weight, and height
- Escorted patients to examination rooms and prepared them for physicians
- Performed general office duties, including answering telephones, taking dictation, and completing insurance forms
- Prepared injections for physicians to administer to patients
- Scheduled appointments for patients efficiently
- Conducted pill counts for medication monitoring in the presence of patients
Physical Therapy Tech
Foothills Medical Center
01.2010 - 05.2014
- Cleaned and organized work areas and disinfected equipment after treatments
- Administered active and passive manual therapeutic exercises and various modality treatments, including ultrasound
- Instructed, motivated, safeguarded, and assisted patients practicing exercises or functional activities under the direction of licensed physical therapists
- Recorded treatments provided and equipment utilized
- Communicated with physical therapy staff to discuss and evaluate patient information for treatment planning and modifications
- Observed patients during treatments to compile data on responses and progress, reporting to physical therapists accordingly
- Secured patients onto therapy equipment as needed
- Scheduled patient appointments with physical therapists, coordinating their schedules effectively
- Performed clerical duties such as taking inventory, ordering supplies, answering phones, and taking messages
- Submitted prior authorizations with insurance companies and entered billing charges accurately
Education
CCMA - undefined
Computer Career Center a division of Vista College
Las Cruces, USA12.2025
High School Diploma - undefined
Onate High School
Las Cruces, USA05.1999
Skills
- Monitored patient conditions and collaborated with healthcare teams to optimize care delivery
- Conducted regular audits and training sessions to promote understanding and enforcement of HIPAA compliance across the organization
- Reviewed and confirmed insurance details to support efficient claims processing and minimize billing discrepancies
- Developed comprehensive presentations using Microsoft PowerPoint to effectively communicate key information and ideas
- Created and maintained advanced Excel spreadsheets to support data-driven decision-making
- Executed injection procedures, ensuring patient comfort and compliance with medical standards
- Oversaw appointment scheduling processes, ensuring timely and accurate management of patient bookings
- Implemented Microsoft solutions to optimize data analysis and reporting processes
- Collaborated with medical staff to streamline processes and improve overall hospital efficiency
- Developed and maintained relationships with clients to enhance customer satisfaction and retention in insurance services
- Coordinated scheduling, patient records management, and communication to support efficient office functionality
- Transcribed various audio materials, ensuring clarity and fidelity to original dialogue
- Coordinated meeting agendas and ensured effective communication among participants
- Executed professional phone etiquette practices to ensure clarity and respect during all conversations
- Utilized extensive anatomy expertise to facilitate accurate assessments and improve patient care strategies
- Implemented systematic processes for updating and retrieving medical records, enhancing accessibility for healthcare professionals
- Organized and maintained records, facilitating easy access to information
- Evaluated and analyzed vital signs to identify potential health issues and inform treatment plans
- Monitored project timelines and adjusted schedules to ensure timely completion of deliverables
- Configured and maintained EMR systems, ensuring compliance with healthcare regulations and enhancing user experience
- Conducted engaging employee orientation activities to familiarize new hires with organizational policies and procedures
- Balanced diverse assignments effectively, prioritizing tasks to meet deadlines and support team objectives
- Engaged with diverse individuals to promote a welcoming and inclusive environment
- Engaged in continuous learning to improve competencies and contribute effectively
- Delivered results without direct oversight, showcasing strong problem-solving and decision-making skills
- Implemented strategic time management techniques to enhance productivity and streamline workflows
- Cultivated effective communication and interpersonal strategies to facilitate productive interactions and resolve conflicts
- Excelled in managing multiple priorities within a hectic work environment to achieve operational goals
- Leveraged expertise in Microsoft Office tools and MedHost, ClinView to streamline documentation and improve workflow processes
- Microsoft
LANGUAGES
Spanish (Bilingual)
Certification
Current BLS/CPR
Timeline
Sr. Coordinator Individualized Care
Cardinal Health
08.2025 - Current
Patient Health Advocate
Somatus
11.2022 - 04.2025
Insurance Producer
Humana
09.2019 - 12.2019
Billing Coordinator
Envision Healthcare
08.2017 - 08.2019
Certified Clinical Medical Assistant
Mountainview Regional Medical Center
04.2015 - 08.2017
Medical Assistant
Action OCC Med
06.2014 - 04.2015
Physical Therapy Tech
Foothills Medical Center
01.2010 - 05.2014
CCMA - undefined
Computer Career Center a division of Vista College
High School Diploma - undefined
Onate High School