Elizet Acosta
Tempe
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Coordinator Individualized Care
Cardinal Health
Tempe, AZ
08.2025 - Current
- Addressed and resolved patient and physician inquiries and concerns promptly.
- Facilitated resolution of complex payer and pharmacy issues to ensure positive outcomes.
- Facilitated proactive follow-up with diverse contacts to enhance patient access to therapy.
- Exhibited exceptional customer support skills to enhance client satisfaction.
- Managed multiple concurrent assignments while maintaining a strong sense of urgency.
- Articulated ideas clearly and effectively through written and verbal communication.
- Demonstrated exceptional commitment to assisting both external and internal customers.
- Assisted teammates in addressing patient needs effectively. Transferred calls to appropriate team members when necessary.
- Ensured accurate and detailed documentation of every interaction within designated database systems.
- Conducted self-audits of intake activities to enhance accuracy and efficiency.
- Executed outbound calls to patients and providers to clarify and obtain missing information.
- Evaluated patients' financial capabilities to determine therapy affordability.
- Ensured clarity and accuracy of documentation while organizing it within designated database sections.
- Monitored payer and plan issues, documenting changes, updates, and trends for management review.
- Managed escalation processes and ensured timely communication of resolutions as per client agreements.
- Facilitated resolution of disputes by mediating between conflicting parties to achieve constructive outcomes.
- Managed resolution of multiple outstanding issues while ensuring timely outcomes for all stakeholders.
- Managed call overflow and intake processes to ensure seamless team support.
- Cultivated relationships with insurance payers, specialty pharmacies, support organizations, and patients/physicians to ensure timely product coverage and delivery.
Patient Health Advocate
Somatus
Las Cruces, USA
11.2022 - 04.2025
- Collaborated with interdisciplinary teams to coordinate comprehensive services and resources for clients in need
- Conducted home visits to assess living conditions and provide support to families in crisis situations, including taking vital signs
- Coordinated referrals to external agencies or specialists when additional services were necessary
- Delivered culturally sensitive care by tailoring interventions to align with each client's background
- Assisted elderly individuals in accessing social services and resources, significantly enhancing their quality of life
- Cultivated strong relationships with clients, earning their trust and loyalty through effective communication and problem-solving skills
- Facilitated telehealth communication with patients in collaboration with RN and NP
- Performed hospital visits where necessary and communicated closely with hospital staff regarding patient status
Insurance Producer
Humana
Las Cruces, USA
09.2019 - 12.2019
- Engaged with new and existing clients, gathering information about their medication needs and coverage to promote insurance contracts and make recommendations for plan modifications
Billing Coordinator
Envision Healthcare
Las Cruces, USA
08.2017 - 08.2019
- Scrutinized and scanned physician charts to ensure completion of documentation, including patient progress notes, physician orders, patient demographics, insurance information, and MD signatures
- Performed daily data entry of all physician chart information for accurate billing purposes
- Generated unbatched discharge reports to identify and submit unbatched charts to RTI for timely billing
- Facilitated meetings with the ER site Medical Director and Client Services Manager to address compliance and quality assurance issues related to documentation
- Assisted hospital and RTI personnel with billing inquiries, reconciliations, and resolving complaints regarding patient charges
- Coordinated the distribution and communication of physician work schedules
Certified Clinical Medical Assistant
Mountainview Regional Medical Center
Las Cruces, USA
04.2015 - 08.2017
- Operated office equipment, including fax machines, copiers, and phone systems
- Completed forms in accordance with company procedures while practicing HIPAA regulations
- Scheduled and confirmed appointments for clients efficiently
- Located and attached appropriate files to incoming correspondence requiring replies
- Maintained electronic mail systems and coordinated the flow of information internally and with other organizations
- Recorded patients' medical histories, vital statistics, and test results in medical records
- Prepared treatment rooms for patient examinations, ensuring cleanliness and organization
- Authorized prescription refills and provided medication information to pharmacies
- Cleaned and sterilized instruments while disposing of contaminated supplies
- Prepared and administered medications as directed by physicians
- Escorted patients to examination rooms and prepared them for physician evaluations
- Explained treatment procedures, medications, diets, and physician instructions to patients
- Changed dressings on wounds as needed
- Performed general office duties, including answering telephones, taking dictation, and completing insurance forms
- Scheduled patient appointments effectively
- Greeted and logged in patients upon arrival at the clinic
- Transcribed dictation for an internal medicine office, including patient histories, physical examinations, ROS, and HPI
- Performed EKGs with accuracy
Medical Assistant
Action OCC Med
Las Cruces, USA
06.2014 - 04.2015
- Cleaned and organized work areas, disinfecting equipment after treatments
- Conducted patient interviews to obtain medical information and measured vital signs, weight, and height
- Escorted patients to examination rooms and prepared them for physicians
- Performed general office duties, including answering telephones, taking dictation, and completing insurance forms
- Prepared injections for physicians to administer to patients
- Scheduled appointments for patients efficiently
- Conducted pill counts for medication monitoring in the presence of patients
Physical Therapy Tech
Foothills Medical Center
Las Cruces, USA
01.2010 - 05.2014
- Cleaned and organized work areas and disinfected equipment after treatments
- Administered active and passive manual therapeutic exercises and various modality treatments, including ultrasound
- Instructed, motivated, safeguarded, and assisted patients practicing exercises or functional activities under the direction of licensed physical therapists
- Recorded treatments provided and equipment utilized
- Communicated with physical therapy staff to discuss and evaluate patient information for treatment planning and modifications
- Observed patients during treatments to compile data on responses and progress, reporting to physical therapists accordingly
- Secured patients onto therapy equipment as needed
- Scheduled patient appointments with physical therapists, coordinating their schedules effectively
- Performed clerical duties such as taking inventory, ordering supplies, answering phones, and taking messages
- Submitted prior authorizations with insurance companies and entered billing charges accurately
Education
CCMA - undefined
Computer Career Center a division of Vista College
Las Cruces, USA12.2025
High School Diploma - undefined
Onate High School
Las Cruces, USA05.1999
Skills
- Monitored patient conditions and collaborated with healthcare teams to optimize care delivery
- Conducted regular audits and training sessions to promote understanding and enforcement of HIPAA compliance across the organization
- Reviewed and confirmed insurance details to support efficient claims processing and minimize billing discrepancies
- Developed comprehensive presentations using Microsoft PowerPoint to effectively communicate key information and ideas
- Created and maintained advanced Excel spreadsheets to support data-driven decision-making
- Executed injection procedures, ensuring patient comfort and compliance with medical standards
- Oversaw appointment scheduling processes, ensuring timely and accurate management of patient bookings
- Implemented Microsoft solutions to optimize data analysis and reporting processes
- Collaborated with medical staff to streamline processes and improve overall hospital efficiency
- Developed and maintained relationships with clients to enhance customer satisfaction and retention in insurance services
- Coordinated scheduling, patient records management, and communication to support efficient office functionality
- Transcribed various audio materials, ensuring clarity and fidelity to original dialogue
- Coordinated meeting agendas and ensured effective communication among participants
- Executed professional phone etiquette practices to ensure clarity and respect during all conversations
- Utilized extensive anatomy expertise to facilitate accurate assessments and improve patient care strategies
- Implemented systematic processes for updating and retrieving medical records, enhancing accessibility for healthcare professionals
- Organized and maintained records, facilitating easy access to information
- Evaluated and analyzed vital signs to identify potential health issues and inform treatment plans
- Monitored project timelines and adjusted schedules to ensure timely completion of deliverables
- Configured and maintained EMR systems, ensuring compliance with healthcare regulations and enhancing user experience
- Conducted engaging employee orientation activities to familiarize new hires with organizational policies and procedures
- Balanced diverse assignments effectively, prioritizing tasks to meet deadlines and support team objectives
- Engaged with diverse individuals to promote a welcoming and inclusive environment
- Engaged in continuous learning to improve competencies and contribute effectively
- Delivered results without direct oversight, showcasing strong problem-solving and decision-making skills
- Implemented strategic time management techniques to enhance productivity and streamline workflows
- Cultivated effective communication and interpersonal strategies to facilitate productive interactions and resolve conflicts
- Excelled in managing multiple priorities within a hectic work environment to achieve operational goals
- Leveraged expertise in Microsoft Office tools and MedHost, ClinView to streamline documentation and improve workflow processes
- Microsoft
LANGUAGES
Spanish (Bilingual)
Certification
Current BLS/CPR
Timeline
Sr. Coordinator Individualized Care
Cardinal Health
08.2025 - Current
Patient Health Advocate
Somatus
11.2022 - 04.2025
Insurance Producer
Humana
09.2019 - 12.2019
Billing Coordinator
Envision Healthcare
08.2017 - 08.2019
Certified Clinical Medical Assistant
Mountainview Regional Medical Center
04.2015 - 08.2017
Medical Assistant
Action OCC Med
06.2014 - 04.2015
Physical Therapy Tech
Foothills Medical Center
01.2010 - 05.2014
CCMA - undefined
Computer Career Center a division of Vista College
High School Diploma - undefined
Onate High School