Elkhan Zahidov
Baku
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head of Sales and Customer Service Divison
Bank VTB (Azerbaijan)
03.2023 - Current
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed and motivated employees to be productive and engaged in work.
- Assessed employee performance and developed improvement plans.
- Examined customer loan applications for loan approvals and denials.
Senior Specialist
Bank VTB (Azerbaijan)
10.2022 - 03.2023
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Increased revenue with strategic upselling of products and services to existing customers.
- Supported department leadership in implementing new policies, procedures and controls.
Leading Specialist
Bank VTB (Azerbaijan)
03.2021 - 10.2022
- Evaluated customer needs and feedback to drive product and service improvements.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Monitored service after sale and implemented quick and effective problem resolutions.
Specialist
Bank VTB (Azerbaijan)
04.2019 - 03.2021
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Night Shift Supervisor
Fairmont Baku Flame Towers
04.2018 - 08.2018
- Managed communication between associates and management, addressing key issues and needs.
- Observed each team member to carry out duties and provided constructive criticism.
- Maintained stock of products and ordered new products when stock was running low.
- Assisted customers with complaints, questions and concerns.
Supervisor
Lake Placid Summit Hotel
11.2016 - 11.2017
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
Lead Underwriter
Yelo Bank OJSC
01.2014 - 10.2016
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
Consumer Loan Specialist
Yelo Bank OJSC
03.2013 - 01.2014
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Compiled documentation necessary to successfully fund over 100 loans per month.
- Completed loan contracts by explaining provisions to applicant, obtaining signatures and notarizations and collecting fees.
- Educated customers on terms and conditions of loans to provide clear understanding.
Education
Master - Financial Control And Audit
Azerbaijan State Economic University
Baku07.2014
Bachelor - Finance And Credit
Azerbaijan State Economic University
Baku07.2012
Skills
- Customer Service and Assistance
- High-Volume Environments
- Customer Loyalty
- Sales Expertise
- Consumer Banking
- Team-Building Exercises
- Corporate Standardts
- Guest Experiences
Certification
Practical Leadership (Elshan Badrikhanov)
Preparation for certification (for branch managers) - International Consulting Company
Universal Banking Employees-International Consulting Company
Best employee of the year-2022
Best employee of the year-2020
Credit risk analys and modeling-Udemy
Languages
Azerbaijan
Native language
English
Advanced
C1
Russian
Intermediate
B1
German
Elementary
A2
Timeline
Head of Sales and Customer Service Divison
Bank VTB (Azerbaijan)
03.2023 - Current
Senior Specialist
Bank VTB (Azerbaijan)
10.2022 - 03.2023
Leading Specialist
Bank VTB (Azerbaijan)
03.2021 - 10.2022
Specialist
Bank VTB (Azerbaijan)
04.2019 - 03.2021
Night Shift Supervisor
Fairmont Baku Flame Towers
04.2018 - 08.2018
Supervisor
Lake Placid Summit Hotel
11.2016 - 11.2017
Lead Underwriter
Yelo Bank OJSC
01.2014 - 10.2016
Consumer Loan Specialist
Yelo Bank OJSC
03.2013 - 01.2014
Master - Financial Control And Audit
Azerbaijan State Economic University
Bachelor - Finance And Credit
Azerbaijan State Economic University
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