Ella Reitz
Scottsdale
Summary
Ella Reitz is a dependable and driven leader, known for her adaptability and collaborative spirit. As the oldest of five siblings, she brings empathy, energy, and structure to every environment she joins. At Dutch Bros, she served 200+ customers per shift, while uplifting team morale. At Yogi’s Grill, she has trained 10 new employees and helped boost tips by 115%. A first-generation student at Arizona State University and a proud member of the W.P. Carey Leaders Academy, she blends her business communication studies and leadership experience to create meaningful customer experiences and supportive team cultures.
Overview
5
5
years of professional experience
Work History
Head Cashier
Yogis Grill
Phoenix
04.2023 - Current
- Trained new employees on customer service etiquette and organizational skills, leading to a highly proficient team of employees.
- Introduced new customer service techniques to employees, resulting in an enhanced customer experience.
- Managed website menus to maintain current and accurate information.
- Demonstrated proficiency and maintained control in a fast-paced environment, resulting in high customer satisfaction.
Barista
Dutch Bros
Scottsdale
05.2021 - 04.2023
- Organized and completed opening and closing duties, ensuring each incoming crew could work smoothly.
- Applied problem-solving abilities to diagnose and resolve technical malfunctions in technology and equipment.
- Demonstrated proficiency in handling multiple orders simultaneously while ensuring the quality of products remains consistent for over 200 customers daily.
- Created a comfortable environment for a diverse customer audience, enhancing customer relations.
Education
Bachelor of Arts - Business and Communications
W. P. Carey School of Business, Arizona State University
Tempe, AZ05.2027
Skills
- Microsoft Excel
- Effective communication
- Microsoft Word
- POS systems
- Customer service
- Canvas
Websites
Timeline
Head Cashier
Yogis Grill
04.2023 - Current
Barista
Dutch Bros
05.2021 - 04.2023
Bachelor of Arts - Business and Communications
W. P. Carey School of Business, Arizona State University