Ella Stull
Scottsdale
Summary
Dynamic and adaptable professional with a proven track record at Coffee Bean and Tea Leaf, excelling in fast-paced environments and fostering strong relationships with both customers and team members. Skilled in POS systems and beverage preparation, I consistently enhance customer satisfaction through exceptional service and a friendly demeanor. Expert in maintaining cleanliness and efficiently resolving conflicts, contributing to a positive and productive workplace.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Coffee Bean and Tea Leaf
11.2023 - 08.2024
- Maintained relationships with coworkers
- Developed strong relationships with regulars
- Worked at many different locations, adapting to new environments and creating new relations
- Consistent work through rush hours
- Maintaining a clean environment under any circumstances
- Worked with espresso machines, blenders, and many different tea products
- Developed good understanding of POS systems
- Ability to memorize new drinks and accommodate special requests to satisfy customers
Barista
Dunkin
08.2023 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Childcare Provider/Membership Advisor
YMCA
11.2022 - 06.2023
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Developed relationships with regular members
- Organized general spaces for members, as well as activities for engagement
Education
General Studies -
Horizon High School
Scottsdale, AZ05.2024
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Order Taking
- Cash Register Operation
- Safe Food Handling
- Beverage Preparation
- POS Systems
- Food Preparation
- Menu Memorization
- Conflict Mediation
Certification
- Food Handlers Certification
Timeline
Barista
Coffee Bean and Tea Leaf
11.2023 - 08.2024
Barista
Dunkin
08.2023 - 10.2023
Childcare Provider/Membership Advisor
YMCA
11.2022 - 06.2023
General Studies -
Horizon High School
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