Ellada Abbasova
Baku
Summary
Thorough and reliable Housekeeping Manager experienced in providing housekeeping for high-traffic locations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Housekeeping Manager
InterContinental Hotel
02.2023 - 09.2023
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Trained and mentored all new personnel to maximize quality of service and performance.
Senior Supervisor
Marina Plaza
03.2015 - 07.2022
- Developed efficient inventory management systems for cleaning supplies, reducing waste and lowering expenses.
- Implemented effective communication channels between housekeeping staff and other departments, resulting in improved cross-functional collaboration and problem-solving capabilities.
- Implemented energy-saving initiatives within the department such as recycling programs or use of eco-friendly cleaning products leading to cost savings without compromising quality.
- Reduced employee turnover within the housekeeping department through consistent mentoring, training, and recognition programs that fostered a supportive work environment.
- Streamlined room cleaning processes for faster turnover times, resulting in increased guest satisfaction ratings.
- Collaborated with hotel management to improve the overall guest experience by addressing specific concerns related to housekeeping services.
- Communicated repair needs to maintenance staff.
Housekeeping manager
Şeh MMC ( Port Baku)
09.2014 - 03.2015
- Collaborated with other department managers to streamline communication and improve overall hotel operations.
- Coordinated household cleaning service operations and managed client relations.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Adhered to safety protocols by enforcing proper equipment usage.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored new staff on cleaning and safety protocols.
Supervisor
Four Seasons Hotel
10.2012 - 09.2014
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
HPP Manager
Iron Hotel
11.2011 - 09.2012
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Sales Manager
ASENA COMPANY
04.2008 - 09.2010
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Formulated tactics and strategies to target new potential customers within prioritized markets.
- Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Receptionist, FO manager (Pre-Opening), Housekeeping manager
Business Palace Hotel Baku
06.2006 - 02.2008
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
HKP HKP Department
Park Inn Azerbaijan Baku Hotel
10.2005 - 05.2006
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
HKP Department
Hyatt Regency Baku
03.2003 - 09.2005
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Education
State Foreign Languages Institute Baku
01.1992
Skills
- MS office (Word, Excel, Outlook)
Guest Relations
Cleaning and sanitation
Training and mentoring
Scheduling and Planning
Customer Relationship Management
Customer service-focused
Quality improvements
Performance Improvements
Supervisory skills
Problem-Solving
Languages
Azeri
Proficient
C2
Russian
Proficient
C2
English
Intermediate
B1
Personal Information
- Citizenship: Azerbaijan
- Date of Birth: 10/01/69
- Nationality: Azerbaijani
- Marital Status: Married
Timeline
Housekeeping Manager
InterContinental Hotel
02.2023 - 09.2023
Senior Supervisor
Marina Plaza
03.2015 - 07.2022
Housekeeping manager
Şeh MMC ( Port Baku)
09.2014 - 03.2015
Supervisor
Four Seasons Hotel
10.2012 - 09.2014
HPP Manager
Iron Hotel
11.2011 - 09.2012
Sales Manager
ASENA COMPANY
04.2008 - 09.2010
Receptionist, FO manager (Pre-Opening), Housekeeping manager
Business Palace Hotel Baku
06.2006 - 02.2008
HKP HKP Department
Park Inn Azerbaijan Baku Hotel
10.2005 - 05.2006
HKP Department
Hyatt Regency Baku
03.2003 - 09.2005
State Foreign Languages Institute Baku
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