Ellerie Pope
Tempe,AZ
Summary
Experienced in providing exceptional customer service and creating outstanding customer experiences. Collaborative and efficient team player, consistently achieving timely and high-quality results. Committed to exceeding standards in task completion. Demonstrates excellent time management and critical thinking abilities. Capable of making intelligent and safe judgment calls.
Overview
4
4
years of professional experience
Work History
Seller
Bath and Body Works
09.2024 - 03.2025
- Welcome and greet customers as they come into the store and inform them about any sales going at the time.
- Increased sales by demonstrating new products to store customers.
- Maintained tidy and fully stocked shelves and tables during busy periods.
- Checked out customers using POS system.
- Inform customers about our rewards program and encouraging them to sign up if they have not done so already.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Developed promotional strategies to increase awareness and achieve sales goals.
Product Merchandiser
Harmony Outdoor Brands
10.2021 - 09.2024
- Inspected merchandise for quality and arranged proper display location on floor.
- Established strong vendor relationships to maintain and support business.
- Verified products appeared at the correct locations in the proper quantities.
- Answered customers and stores questions regarding store merchandise and pricing.
- Updated Pricing and signage to keep current and complete.
- Achieved consistent compliance with corporate visual merchandising guidelines by conducting routine audits and addressing any identified discrepancies promptly.
- Trained new team members on best practices for product merchandising, ensuring consistent visual standards across the store.
- Boosted sales through effective collaboration with vendors to secure exclusive promotional deals.
Hostess
Village Inn
03.2021 - 04.2022
- Coordinated guest seating and maintained an organized seating plan.
- Managed guest questions and needs rapidly, warmly, proficiently.
- Coordinated food preparation efficiently to meet both dine-in and takeout demands.
- Processed guest payments via the POS system.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
Education
Bachelors Of Science - Applied Psychology
Arizona State University
Tempe, Arizona12.2026
Sandra Day O'Connor High School
Phoenix, AZ05.2023
Skills
- Organized
- Friendly and Outgoing
- Reliable and Punctual
- Guest Relations
- Good product management
- Good Team Leadership
- Customer service
- Effective multitasking
- Phone etiquette
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Greeting guests
- Guest complaint resolution
- Upselling
- Performance improvement
- Teamwork oriented
Timeline
Seller
Bath and Body Works
09.2024 - 03.2025
Product Merchandiser
Harmony Outdoor Brands
10.2021 - 09.2024
Hostess
Village Inn
03.2021 - 04.2022
Bachelors Of Science - Applied Psychology
Arizona State University
Sandra Day O'Connor High School
Similar Profiles
Bryn LuchtBryn Lucht
Sales Associate at Bath and Body Works, IncSales Associate at Bath and Body Works, Inc
Monzerrat MartinezMonzerrat Martinez
Assistant Store Manager at Bath and Body Works, Limited BrandsAssistant Store Manager at Bath and Body Works, Limited Brands
Jasmin JenkinsJasmin Jenkins
Customer Service Representative at Bath and Body Works, Limited BrandsCustomer Service Representative at Bath and Body Works, Limited Brands
Rebecca ChathamRebecca Chatham
Associate at Bath and Body WorksAssociate at Bath and Body Works
Brandon PowellBrandon Powell
Quality Control Technician at Pauley Construction LLC.-Dycom IndustriesQuality Control Technician at Pauley Construction LLC.-Dycom Industries