Elman Javid Jafar-zade

• Eliminated downtime to enhance revenue generation through effective quality control.
• Resolved customer issues and de-escalated calls to improve satisfaction.
• Recommended product, service, and billing improvements to management for issue prevention.
• Mentored junior team members while managing relationships within the team.
• Enhanced product knowledge continuously to deliver optimal service and meet sales quotas.
• Managed customer expectations by clarifying needs and recommending suitable products.
• Addressed customer inquiries across phone, email, and social media platforms.

• Delivered project outcomes on schedule while upholding quality standards.
• Conducted regular one-on-one meetings to align performance objectives with team members.
• Monitored call volumes and adjusted staffing levels during peak periods for optimal service.
• Developed strategies that enhanced operational efficiency without compromising customer satisfaction.
• Resolved escalated customer complaints promptly and effectively, ensuring high service levels.
• Implemented workflow modifications based on customer feedback and thorough data analysis.
• Led team meetings to communicate goals, share best practices, and discuss improvements.
• Assisted recruitment by conducting interviews and selecting qualified candidates for team roles.

• Enhanced customer experience by educating on product features and usage.

Recommended and located merchandise tailored to specific customer desires.

• Demonstrated product benefits to address unique customer needs effectively.
• Collaborated with teammates on sales processing to meet daily objectives.
• Maintained effective communication with management to support team success.
• Supplied accurate details about products and services to assist customer inquiries.
• Kept current knowledge of store offerings and policies for optimal assistance.
• Built lasting relationships with customers through meaningful engagement.

• Completion of the project
• Developed proposals and quotes for clients based on their specific requirements.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Achieved sales targets through effective negotiation and closing techniques.
• Trained new representatives on product knowledge, sales strategies, and company policies.
• Implemented strategies to take advantage of new opportunities.
• Collaborated with team members to identify areas of improvement in customer service processes.