Elmir Asadzada
Baku
Summary
Dynamic Mall Manager with extensive experience at PASHA Malls LLC, excelling in operational and budget management. Proven track record in enhancing customer service excellence and ensuring regulatory compliance. Skilled in vendor relations and health and safety standards, driving operational efficiency and tenant satisfaction in high-traffic environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mall Manager - Deniz Mall
PASHA Malls LLC
03.2025 - Current
Mall Manager - Crescent Mall
PASHA Malls LLC
11.2024 - 03.2025
- Lead daily mall operations, including security, cleaning, maintenance, and customer service teams.
- Monitor performance of outsourced service providers and ensure compliance with SLA/KPIs.
- Coordinate and supervise preventive and corrective maintenance activities.
- Manage operational budgets (OPEX & CAPEX), expense tracking, and cost optimization efforts.
- Oversee health, safety, and fire protection procedures across the site.
- Ensure readiness for inspections, audits, and emergency response protocols.
- Handle tenant coordination for operational matters, including handovers, fit-outs, and complaints.
- Maintain working relationships with government authorities and regulatory bodies to ensure compliance with all legal and operational standards.
- Supervise on-site execution of marketing and promotional activities.
- Maintain regular reporting on mall operations to senior management.
Operation Manager - Crescent Mall
PASHA Malls LLC
03.2024 - 10.2024
Operation Manager - Port Baku Mall
PASHA Malls LLC
05.2023 - 02.2024
Operation Manager - Ganjlik Mall
PASHA Malls LLC
05.2022 - 05.2023
- Oversee mall's operational challenges, encompassing physical management, security and safety, housekeeping, building maintenance, and equipment
- Ensure a smooth car park management system, including revenue management, guest experience, and technical infrastructure.
- Handle the day-to-day operations in the mall, ensuring operations are kept up to the highest quality standards to meet all tenants' and guests' requirements.
- Preparation and monitoring of all Mall’s OPEX, CAPEX budgets.
- Monitor, control and audit all operation team including Deputy Operation Managers, Security, Cleaning, Maintenance and Guest Relations staff, along with all related third-party personnel to deliver high performance and operations according to the company’s SOPs and standards.
- Track the HSE journals and documents of the staff on subject of in-time instructions, certificates’ expiration, the PPE handovers/orders, the governmental compliances in responsible persons’ orders, FEX checks and refill, manage the fire drills’ organization and implementation, risk assessment in events preparations.
- Participate in development of new procedures with HQ and ensure mall operating policies and procedures are duly followed by the tenants, service providers, contractors, employees etc. incl. Occupational Health & Safety standards.
- Maintain high-quality property standards through daily checks and periodic preventive maintenance (i.e., cleanliness, AC level, lighting, assets, and equipment) and security control for mall premises, including. parking, service areas, toilets, and other common areas.
- Maintain up-to-date records and documentation for both mall-related (i.e., insurance, completion certificates, approvals) and tenant-related (i.e., lease contracts, trade licenses, insurance, approved drawings, permits, etc.).
- Maintain a strong working relationship with all important municipal emergency services, including police, civil defense, and fire and paramedic services.
- Promote and adhere to PASHA Malls Values & Behaviours, Code of Ethics, Gifts & Entertainment and other company policies and procedures.
Duty Manager - Port Baku Mall
PASHA Construction
09.2018 - 04.2022
- Direct, oversee, and manage daily operations of a high-end shopping mall.
- Set departmental goals and create plans of action for achieving them.
- Organize and distribute schedules and assignments, train new hires in company processes and procedures.
- Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects.
Travel Manager
Visit Azerbaijan
11.2017 - 09.2018
- Develop strategic policies and programs for corporate and individual travel.
- Manage relationships with travel agencies and vendors.
- Negotiate contracts or rates with travel service providers.
Guest Service Agent, promoted to Junior Concierge
JW Marriott Absheron Baku
05.2016 - 11.2017
- Take care of a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
- Store and retrieve of guest luggage and packages, process of all guest correspondence, stay knowledgeable about activities at the location, and establish contacts with vendors to provide updated and current information to guests.
Guest Service Agent
Park Inn by Radisson
12.2015 - 05.2016
Bellman
Intourist Hotel Autograph Collection
09.2015 - 12.2015
Bellman
JW Marriott Absheron Baku
07.2014 - 09.2015
Guest Service Ambassador
Fairmont Baku
07.2013 - 07.2014
Education
MBA - Business Administration and Management
Azerbaijan State Economic University
01.2016
Bachelor - Organization and Management of the Industry
Azerbaijan State Oil Academy
01.2014
Skills
- Operational and budget management
- Vendor relations
- Regulatory compliance
- Health and safety standards
- Customer service excellence
- Team collaboration
- Staff management
- Project management
- Facility maintenance
Certification
- Detailed Foreign Exchange organized by Bank Standard
- Stock Market Principles organized by Bank Standard
- JW: Symphony of Service organized by JW Marriott Absheron Baku
- Front Desk Upselling Training organized by TSA Solutions / JW Marriott Absheron Baku
- Hotel Revenue Training organized by Four Seasons Moscow / Les Clefs D’Or Russia
- Problem solving and decision making organized by DEVELOR Azerbaijan
- Time management organized by DEVELOR, Azerbaijan
- Adaptive Leadership organized by DEVELOR Azerbaijan
- Applied Leadership Program organized by Boğaziçi University & PASHA Malls
- National General Certificate in Occupational Health & Safety under the Ministry of Emergency Situations, Republic of Azerbaijan
Languages
- Azeri, native
- Russian, native
- English, fluent
- Turkish, intermediate
References
References available upon request.
Timeline
Mall Manager - Deniz Mall
PASHA Malls LLC
03.2025 - Current
Mall Manager - Crescent Mall
PASHA Malls LLC
11.2024 - 03.2025
Operation Manager - Crescent Mall
PASHA Malls LLC
03.2024 - 10.2024
Operation Manager - Port Baku Mall
PASHA Malls LLC
05.2023 - 02.2024
Operation Manager - Ganjlik Mall
PASHA Malls LLC
05.2022 - 05.2023
Duty Manager - Port Baku Mall
PASHA Construction
09.2018 - 04.2022
Travel Manager
Visit Azerbaijan
11.2017 - 09.2018
Guest Service Agent, promoted to Junior Concierge
JW Marriott Absheron Baku
05.2016 - 11.2017
Guest Service Agent
Park Inn by Radisson
12.2015 - 05.2016
Bellman
Intourist Hotel Autograph Collection
09.2015 - 12.2015
Bellman
JW Marriott Absheron Baku
07.2014 - 09.2015
Guest Service Ambassador
Fairmont Baku
07.2013 - 07.2014
MBA - Business Administration and Management
Azerbaijan State Economic University
Bachelor - Organization and Management of the Industry
Azerbaijan State Oil Academy
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