Elmir Orujov
Baku
Overview
3
3
years of professional experience
Work History
Fraud Operations Specialist
Leobank
04.2024 - Current
- Demonstrated excellent problem-solving skills in identifying root causes of fraud and recommending appropriate solutions to minimize future occurrences.
- Improved operational efficiency by streamlining fraud investigation processes and procedures.
- Assisted law enforcement agencies in investigating complex fraud cases, contributing to successful prosecutions.
- Stayed abreast of emerging fraud trends to continuously refine detection methodologies and approaches.
Soft-collection
Leo bank
07.2023 - 03.2024
- Monitoring accounts to identify overdue payments
- Update account status records and collection efforts
- Resolve billing and customer credit issues
- Report on collection activity and accounts receivable status
Operation center specialist
Leo bank
08.2022 - 07.2023
- Prioritised emergency, urgent and routine calls appropriately to best meet service user needs.
- Delivered customer-focused, timely solutions, maintaining positive, professional brand services.
- Worked with empathy and compassion to provide first-class service to customers.
- Answered calls promptly and calmly, providing empathetic, professional service throughout.
- Quickly resolved customer queries and complaints, improving service reliability and efficiency.
- Operated multi-line telephone console system to answer and triage calls, gathering vital information and prioritising tasks requiring immediate attention.
Operation center specialist
Misli
01.2022 - 07.2022
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Prepared range of written communications, documents and reports.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Actively listened to customers to fully understand requests and address concerns.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Picked up additional tasks to aid team success.
Education
Diploma of Higher Education - Management
UNEC
2020
Skills
- Communication skills
- Teamwork skills
- Time management
- Problem-solving skills
- Creativity
- Work ethic
- Interpersonal skills
- Leadership skills
- Stress Management
- Organisational skills
- Analytical skills
- Hard skills
- Basic computer skills
- Customer service skills
- Presentation skills
- Marketing skills
- Team management
Languages
Turkish
First Language
Azerbaijani
Proficient
C2
Turkish
Upper Intermediate
B2
English
Upper Intermediate
B2
Russian
Proficient
C2
Timeline
Fraud Operations Specialist
Leobank
04.2024 - Current
Soft-collection
Leo bank
07.2023 - 03.2024
Operation center specialist
Leo bank
08.2022 - 07.2023
Operation center specialist
Misli
01.2022 - 07.2022
Diploma of Higher Education - Management
UNEC
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