Elnar Ismayilov
Baku
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
VIP Manager
PIN-UP
10.2023 - Current
- Collaborated with other departments to ensure smooth operations of the VIP program.
- Developed relationships with current and prospective clients to ensure satisfaction of their needs.
- Monitored customer feedback to identify areas of improvement in services provided to VIPs.
- Provided excellent customer service by responding promptly to inquiries from VIPs and resolving any issues that may arise.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
React Developer
SatvaSpace
06.2021 - 03.2022
- Delivered code to meet functional or technical specifications.
- Designed user-friendly software interfaces to simplify overall management.
- Managed website updates to align with corporate needs.
- Met with stakeholders, product teams and customers throughout system development lifecycle.
- Modified company web applications and processes to increase productivity.
- Liaised with QA testers to perform testing meeting various parameters.
Front End Developer
Kapital Bank OJSC
05.2020 - 11.2020
- Brought mock-ups to life with HTML, CSS and JavaScript.
- Created successful websites that met requirements for objectives such as load speed and design.
- Provided standardized technical solutions for bug issues.
- Developed site content and graphic by coordinating with copywriters and graphic artists.
- Performed testing on user-defined functions and triggers.
- Supported continuous improvement by investigating alternatives and technologies for review.
- Implemented improvements to boost site performance.
- Maintained strong education in latest technologies, software and hardware products for use in various projects.
- Liaised with QA testers to perform testing meeting various parameters.
Social Media Representative
Kapital Bank OJSC
11.2019 - 05.2020
- Answered customer inquiries to resolve debit and credit card billing problems.
- Analyzed customer credit history, worked with huge confidential data.
- Responded to inquiries and engaged with followers to build community and support customer engagement.
Premium Support Representative
Azercell LTD
06.2016 - 02.2018
- Reported concerns and recommendations from clients and employees to senior management.
- Collected, analyzed and reported on data for use in operational planning.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Relations Representative
Azercell LTD
06.2013 - 06.2016
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Mentored new employees on procedures and policies to maximize team performance.
- Exceeded company productivity standards on consistent basis.
- Achieved high sales percentage with consultative, value-focused customer service approach.
Education
Bachelor of Arts - Information Technology
Azerbaijan State Oil Academy
Azerbaijan, Baku09.2013
Skills
- Strong Interpersonal and Communication Skills
- Risk-based, anti-fraud and mathematical mindset
- Passion to work with analysis, detecting fraud cases and etc
- Data Analysis
- Huge experience with Excel, Power BI
- Strong understanding of gambling/betting products;
- Time Management and Organization
- Agile Development Methodologies
- Time Management and Organization
- Data Structures and Algorithms
- Agile/Scrum Methodology
- Performance Evaluation and Optimization
- Teamwork and Collaboration
- Proficient in HTML,CSS and CSS libraries
- Jira and similar other task managers
- Web Programming
- Debugging and Troubleshooting
- Customer Relationship Management
- Python
- JavaScript
Languages
Azerbaijani
Native language
English
Advanced
C1
Russian
Proficient
C2
Timeline
VIP Manager
PIN-UP
10.2023 - Current
React Developer
SatvaSpace
06.2021 - 03.2022
Front End Developer
Kapital Bank OJSC
05.2020 - 11.2020
Social Media Representative
Kapital Bank OJSC
11.2019 - 05.2020
Premium Support Representative
Azercell LTD
06.2016 - 02.2018
Customer Relations Representative
Azercell LTD
06.2013 - 06.2016
Bachelor of Arts - Information Technology
Azerbaijan State Oil Academy
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