Elnara Hajiyeva
Baku
Overview
24
24
years of professional experience
Work History
Key account manager /B2B sales and marketing
Bakcell LLC
01.2022 - Current
Head of VIP Customer Care Service
ATABANK ASC
Baku
01.2018 - 10.2020
Chief accountant
ATABANK OJSC
05.2011 - 12.2017
- Coordination customer service, opening accounts, cash transactions and money transfers etc.
- Attraction of clients, development of branch client base, negotiation with partner companies and VIP-clients;
- Fulfillment of the plans established by Head Office (increase in deposit portfolios);
- The control over realization of banking operations according to internal specifications and Central Bank certificates;
- The general coordination and the control of work of customer service (staff of 13 persons);
Head of Customer Care Service
ATABANK OJSC
08.2006 - 04.2011
- Care of individuals and entities
- Opening accounts
- Deposits
- Cash transactions
- Money transfers and etc.
Specialist
NIKOIL BANK
03.2006 - 06.2006
- Care of individuals and entities
- Opening accounts
- Deposits
- Cash transactions
- Money transfers and etc.
Customer Care Call Center Representative
AZERCELL Telecommunication Company
02.2005 - 03.2006
- Answer phone-calls
- Registration of customers
- Reports and complaints
- Communication with subscribers
- Respond to numerous subscriber inquiries
- Accepting and handling subscriber’s requests and complaints etc.
Chief Specialist
Ministry of Labor and Social Protection of Population of Azerbaijan Republic
06.2004 - 02.2005
- Analyzing of labor market
- Preparing reports
Chief Specialist
Ministry of Labor and Social Protection of Population of Azerbaijan Republic
12.2001 - 06.2004
- Organizing of professional trainings
- Organizing of social works
Office Assistant (Practicum)
DAI Development Alternative Inc (USAID)
03.2003 - 05.2004
- Water Management in South Caucasus
- Organizing meetings in water management with Ministry of Ecology of Azerbaijan Republic
Education
Master degree - Economic Cybernetics
Baku State University
01.2003
Bachelor degree - Economic Cybernetics
Baku State University
01.2001
Skills
- Office programs
- Client relationship management
- B2B sales strategy
- Data analysis
- Cross-functional collaboration
- Effective communication
- Bank programs
- Excellent organizational skills
- Communication skills
- Analytic skills
- Training skills
- Ability to work in team
- Good skills to lead the team
- Problem solving
- Hardworking and motivated
- Accurate & confidential
- Easy learning
Languages
Azeri-excellent
Russian-excellent
English-fluent
Training
- Azerbaijan Bank Training Center, Chief Accountant - Bank Branch, 11/01/11
- Azerbaijan Bank Training Center, Tax Legislation – related to financial services, 03/01/15
Personal Information
- Citizenship: Azerbaijan
- Date of Birth: 12/02/80
- Gender: Female
- Marital Status: Single
Timeline
Key account manager /B2B sales and marketing
Bakcell LLC
01.2022 - Current
Head of VIP Customer Care Service
ATABANK ASC
01.2018 - 10.2020
Chief accountant
ATABANK OJSC
05.2011 - 12.2017
Head of Customer Care Service
ATABANK OJSC
08.2006 - 04.2011
Specialist
NIKOIL BANK
03.2006 - 06.2006
Customer Care Call Center Representative
AZERCELL Telecommunication Company
02.2005 - 03.2006
Chief Specialist
Ministry of Labor and Social Protection of Population of Azerbaijan Republic
06.2004 - 02.2005
Office Assistant (Practicum)
DAI Development Alternative Inc (USAID)
03.2003 - 05.2004
Chief Specialist
Ministry of Labor and Social Protection of Population of Azerbaijan Republic
12.2001 - 06.2004
Master degree - Economic Cybernetics
Baku State University
Bachelor degree - Economic Cybernetics
Baku State University