Elnur Aghayev
Baku
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Head of Cash Operations Division
"Pasha Bank" OJSC
Baku
2016.01 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Responsible for the processing and control all cash transactions in the Bank, providing branches and ATMs with sufficient amounts of cash according to their daily needs to ensure effective client service, accuracy of cash operations and security of Bank’s cash assets
- Ensure compliance with internal and external audit requirements. Regularly review adherence to established procedures and security protocols
- Monitor the accuracy and reliability of cash handling processes. High-quality assurance minimizes errors and risks.
- Measure the time when cash equipment is non-operational due to maintenance or repairs. Minimizing downtime ensures continuous availability Track adherence to scheduled preventive maintenance tasks for cash equipment.
- Monitor adherence to CBAR’s policies and procedures for cash transactions. Regular audits verify compliance with regulatory requirements
- Identifies areas where operations face bottlenecks or delays.Analyzes the productivity of employees involved in operational tasks
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Chief Cashier
"Pasha Bank" OJSC
Baku
2014.04 - 2016.01
- Developed and implemented cash handling policies and procedures.
- Analyzed daily cash transactions to ensure accuracy of records.
- Monitored cashiers' performance and provided feedback for improvement.
- Trained new staff in proper cashiering techniques, customer service skills, and safety protocols.
- Maintained accurate records of all financial transactions including deposits, withdrawals, credits.
- Provided exceptional customer service by responding promptly to customer inquiries and complaints.
- Ensured that all monies received were properly documented in accordance with company policies.
- Resolved any discrepancies or problems involving payments or refunds efficiently and effectively.
Customer Service Cashier
"Pasha Bank" OJSC
Baku
2012.08 - 2014.04
Customer Service Cashier
"United Credit Bank" OJSC
Baku
2006.06 - 2012.08
- Processed customer transactions such as deposits, withdrawals, and loan payments accurately and efficiently.
- Verified customers' identification to ensure compliance with Bank regulations.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Balanced cash drawer on a daily basis, maintained accurate records of transactions, and reconciled discrepancies in cash accounts.
- Performed financial calculations such as interest rate conversions and currency exchanges for customers.
- Reported suspicious activities or transactions according to established policies and procedures.
- Prepared daily reports containing detailed information about branch's financial performance for management review.
- Counted and balanced cashier drawers.
Education
Conflicts of Interest
Thomson Reuters
Baku2023-11
INSIGHITS
Develor
Baku2023-01
Non-financial Risk Management Awareness Training
PwC CEE Academies
Baku/ Online2021-10
Anti-Money Laundering (AML) (Global)
Thomson Reuters
Baku2021-08
Essentials of Lidership
Develor
Baku2018-11
Legal Regulation of The Economy
Azerbaijan State Economic University
Baku2001-09
Skills
- Problem Resolution
- Customer Service
- Analytical
- Conflict Resolution
- Team Management
- Active Listening
- Teamwork and Collaboration
Timeline
Head of Cash Operations Division
"Pasha Bank" OJSC
2016.01 - Current
Chief Cashier
"Pasha Bank" OJSC
2014.04 - 2016.01
Customer Service Cashier
"Pasha Bank" OJSC
2012.08 - 2014.04
Customer Service Cashier
"United Credit Bank" OJSC
2006.06 - 2012.08
Conflicts of Interest
Thomson Reuters
INSIGHITS
Develor
Non-financial Risk Management Awareness Training
PwC CEE Academies
Anti-Money Laundering (AML) (Global)
Thomson Reuters
Essentials of Lidership
Develor
Legal Regulation of The Economy
Azerbaijan State Economic University