Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Work Availability
Work Preference
Timeline
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Elnur Alizada

Elnur Alizada

Baku

Summary

Highly organized, hardworking and reliable project management and coordination professional with extensive experience at PASHA Insurance OJSC.

Excelling in process optimization and business analyses, as well as documentation management. Proven track record of enhancing operational efficiency and leading cross-functional teams to achieve strategic goals.

Proactive and punctual with team-oriented mentality.

Overview

25
25
years of professional experience
5
5
Certification

Work History

Head of Project Coordination Div.

PASHA Insurance OJSC
05.2022 - Current
  • Monitored and reported on the progress of multiple concurrent projects, ensuring that key milestones were met in a timely manner.
  • Facilitated meetings with stakeholders to discuss project objectives, timelines, budgets, deliverables and risks.
  • Established communication channels between teams working on different projects to ensure smooth workflow.

Lead Business Process Optimization Specialist

PASHA Insurance OJSC
08.2020 - 05.2022
  • Advised senior management on strategic decisions related to cost savings through process optimization initiatives.
  • Evaluated existing systems, identified opportunities for improvement, and recommended changes accordingly.
  • Participated in regular meetings with other departments involved in production processes to discuss ways to optimize operations further.
  • Documented all optimizations conducted including results achieved and lessons learned.

Lead Specialist at Software Administration

AGBank OJSC
01.2017 - 07.2020
  • Conducted system analysis and testing to identify and resolve issues, or inefficiencies.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to the products and services.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Lead Business Analyst

AGBank OJSC
05.2011 - 12.2016
  • Prepared detailed functional specifications documents outlining system changes required by stakeholders.
  • Assisted in developing strategies for integrating multiple systems into a single unified platform.
  • Identified areas where automation could improve efficiency in business operations.

Lead Process Analyst

AGBank OJSC
05.2009 - 05.2011
  • Developed user manuals for new systems or updated versions of existing ones.
  • Documented existing process flows and identified gaps in the current system.
  • Analyzed current business processes and identified areas of improvement to increase efficiency.

IT Project Department Senior Specialist

AGBank OJSC
06.2008 - 06.2009
  • Coordinated with other departments to ensure successful completion of projects.
  • Analyzed complex problems and identified effective solutions.
  • Created documents detailing standard operating procedures.

Customer Service Officer

AGBank OJSC
09.2000 - 05.2008
  • Implemented best practices regarding customer service standards across all channels.
  • Identified potential opportunities to upsell products or services to customers.
  • Developed strategies to improve customer service processes and procedures.

English Language Tutor

Esperanto Internatinonal Language Center
09.2000 - 09.2004
  • Provided individualized instruction based on student needs and abilities.
  • Evaluated student competency in English language through tests and quizzes.
  • Guided students in preparing for international examinations like TOEFL and IELTS.

Education

Master's Degree - International Economics Affairs

Azerbaijan State University of Economics
01-2005

Bachelor's Degree - International Economics Affairs

Azerbaijan State University of Economics
01-2003

Skills

  • Project management
  • Process optimization
  • System integration
  • Supervision and leadership
  • Documentation management
  • Business process improvement

Certification

  • ISO 9001:2015 Quality Management Requirements by Kiwa, 2023
  • ISO 10002:2018 Quality Management Customer Satisfaction by Kiwa, 2023
  • ISO 9001 Quality Management Systems - Internal Auditor by TÜV Austria, 2024
  • Business Process Management Certification, 2024
  • Professional Scrum Master (PSM I) by Scrum.org, 2024
  • Professional Scrum Product Owner (PSPO I) by Scrum.org, 2024

Languages

Azeri
First Language
Russian
Proficient (C2)
C2
English
Advanced (C1)
C1

Accomplishments

  • The winner of "New banking product ideas" competition held by Department of Business Development, AGBank, 2015
  • The Member of Quality Team and Internal Auditor at PASHA Insurance since 2023

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefits

Timeline

Head of Project Coordination Div.

PASHA Insurance OJSC
05.2022 - Current

Lead Business Process Optimization Specialist

PASHA Insurance OJSC
08.2020 - 05.2022

Lead Specialist at Software Administration

AGBank OJSC
01.2017 - 07.2020

Lead Business Analyst

AGBank OJSC
05.2011 - 12.2016

Lead Process Analyst

AGBank OJSC
05.2009 - 05.2011

IT Project Department Senior Specialist

AGBank OJSC
06.2008 - 06.2009

Customer Service Officer

AGBank OJSC
09.2000 - 05.2008

English Language Tutor

Esperanto Internatinonal Language Center
09.2000 - 09.2004

Master's Degree - International Economics Affairs

Azerbaijan State University of Economics

Bachelor's Degree - International Economics Affairs

Azerbaijan State University of Economics

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Elnur Alizada