Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elnur Gulaliyev

Baku

Summary

Tech-focused professional with a strong foundation in Manual QA and currently developing skills in Java and Automation. My goal is to build a long-term career in Software Quality Assurance, where I can contribute to high-quality results and grow within a professional team.

Overview

5
5
years of professional experience

Work History

Customer Service and Helpdesk Specialist

Balline LLC
08.2023 - 09.2025
  • Managed CRM requests and routed technical issues to relevant departments.
  • Identified software defects based on customer feedback and documented detailed bug reports in Jira, tracking them through the resolution lifecycle.
  • Resolved technical queries with high speed to maintain customer satisfaction.

Procurement and Supply Specialist

Nizami Medical Center
08.2022 - 04.2023
  • Collaborated with suppliers and coordinated contracts
  • Ensured all procurement followed state laws and regulations, maintaining clear documentation and transparency
  • Negotiated better terms with suppliers, lowering costs

Junior Specialist in Foreign Procurement

Euroclima LLC
01.2021 - 02.2022
  • Analyzed price quotes from foreign suppliers and managed technical orders.
  • Documented and tracked procurement processes
  • Verified that incoming technical equipment (HVAC systems) matched the initial orders and met the required technical standards.

Education

Training - QA Manual & Automation Engineering

Ingress Academy
10-2025

Master’s - European Studies

Sapienza University of Rome
05-2020

Bachelor’s - Finance

Azerbaijan State University of Economics
06-2018

Skills

  • Microsoft Office Suite
  • Java & OOP (Basic)
  • API Testing (Postman/Swagger)
  • Jira & Bug Reporting
  • Manual QA Fundamentals (STLC, Test Cases, Bug Reporting)
  • SQL (Basic)
  • Attention to detail
  • Team collaboration
  • Adaptability
  • Time management
  • Result-oriented

Languages

  • Azerbaijani, Native
  • English, Professional Working Proficiency

Timeline

Customer Service and Helpdesk Specialist

Balline LLC
08.2023 - 09.2025

Procurement and Supply Specialist

Nizami Medical Center
08.2022 - 04.2023

Junior Specialist in Foreign Procurement

Euroclima LLC
01.2021 - 02.2022

Training - QA Manual & Automation Engineering

Ingress Academy

Master’s - European Studies

Sapienza University of Rome

Bachelor’s - Finance

Azerbaijan State University of Economics
Elnur Gulaliyev