Elnur Sardarov
Baku
Summary
Experienced professional with a background in customer service and quality control within the payment systems industry. Proven ability to handle customer inquiries, provide accurate information, and ensure positive experiences. Skilled in monitoring and evaluating service quality, offering constructive feedback, and supporting continuous improvement initiatives.
Overview
5
5
years of professional experience
Work History
Quality Control Specialist
Azericard
Baku
05.2022 - 12.2023
- Reviewed and assessed customer service calls to ensure they met company standards.
- Provided constructive feedback to improve service quality.
- Supported staff training to enhance customer service skills.
- Ensured customer satisfaction and the reliability of our payment system services.
Customer Service Representative
Azericard
Baku
08.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Trainer
KFC
01.2019 - 01.2020
Education
Bachelor of Information Technology -
Dagestan State Technical University
01.2020
High School Diploma -
"Tereqqi" Lyceum High School
01.2015
Skills
English
Russian
Azerbaijan
Training
- AccessBank's, Eсoprotection Photo/Painting Contest, 2010-01-01, 2010-01-01, Certificate of Success. Contest Winner
- Azercell Telekom LLC, Mobile media training, 2015-01-01, 2015-01-01
- WWF - Azerbaijan, Young and Professional of the EU, Eco. Training for Journalists, 2016-01-01, 2016-01-01, Certificate of Success. contest winner
- STEP IT Academy, Computer design 2-year program, 2017-01-01, 2020-01-01
- Poliart publishing house, Polygraphic design on the computer, practice exercises, 2022-01-01, 2022-01-01
Timeline
Quality Control Specialist
Azericard
05.2022 - 12.2023
Customer Service Representative
Azericard
08.2021 - 05.2022
Trainer
KFC
01.2019 - 01.2020
Bachelor of Information Technology -
Dagestan State Technical University
High School Diploma -
"Tereqqi" Lyceum High School