Elsevar Sabzaliyev
Baku
Summary
Adept at driving engagement and enhancing customer relations, I leveraged strategic thinking and quality assurance to notably boost engagement rates at Lancaster Academy. With a background in emergency response and team leadership, my tenure at DOST Agency underscored my ability to innovate and lead projects to fruition, ensuring high-quality service delivery and impactful community interaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Leading Specialist
DOST Agency
Azerbaijan, Baku
01.2021 - Current
- Employment, labor, social related to the applicants according to the relevant rules, guidelines and standards
live, phone directly in the fields of defense and security
to provide services through and online - In cases where it is possible to present the result of the service at the time of application, to make an appropriate decision on the result of the service and ensure that it is presented to the citizen
- Analysis of incoming applications with the application of innovations with the help of services and legal acts participate in the payment of claims
- Appropriate service to provide necessary educational information, advice and directions to the persons who applied in the field
Social Media Manager
Lancaster Academy
Azerbaijan, Baku
04.2020 - 01.2021
- Increased customer engagement through social media.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Volunteer
Sport Volunteers Organization
Azerbaijan, Baku
09.2020 - 11.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Volunteer Manager
DOST Agency
Baku, Azerbaijan
07.2019 - 09.2019
- To take measures to facilitate the use of services by citizens who apply
- To receive feedback and suggestions from citizens after completing the service
- To carry out work related to the improvement of the quality of service based on those opinions and suggestions
Education
Master of Science - Public Policy Analysis
Baku State University
Azerbaijan, Baku06.2022
Bachelor of Science - State And Public Affairs
Baku State University
Azerbaijan, Baku06.2020
Skills
- Customer Relations
- Quality Assurance
- Emergency Response
- Staff Motivation
- Project Planning
- Coaching and Mentoring
- Strategic Thinking
- Team Leadership
- Analytical Thinking
Certification
- Body language in communication
- Responsible borrowing and Digital payments
- Healthy guides of the future
- Communication and presentation skills
- Stress Management
- Model of OİC İnternational Relations Academy - 2018
Playing intellectual games, being interested in and watching football history
I participate in weekly intellectual exercises with my team, which helps to improve my teamwork skills and I learn new information. Football is my favorite sport, I love playing it, doing it and learning about its history.
Languages
Turkish
Native language
Turkish
Advanced
C1
English
Intermediate
B1
Russian
Elementary
A2
Timeline
Leading Specialist
DOST Agency
01.2021 - Current
Volunteer
Sport Volunteers Organization
09.2020 - 11.2020
Social Media Manager
Lancaster Academy
04.2020 - 01.2021
Volunteer Manager
DOST Agency
07.2019 - 09.2019
Master of Science - Public Policy Analysis
Baku State University
Bachelor of Science - State And Public Affairs
Baku State University
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