Elva Betancourt
Mesa
Summary
Organized, dependable and passionate job seeker with strong organizational skills eager to secure entry-level Travel Analyst position. Proactive and caring worker with several years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference
Overview
18
18
years of professional experience
Work History
Youth Care Worker
Southwest Key Programs
10.2022 - Current
- Enhanced youth development by implementing structured activities and educational support.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
- Implemented behavior modification techniques to foster positive growth and change in troubled youths.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Documented data and completed accurate updates to case records.
Bilingual Medical Assistant
Arizona Hand And Shoulder Specialist
05.2022 - 09.2022
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained client medical history, medication information, symptoms and allergies.
- Prepared patients for X-rays, suture and staple removal and dressing changes on children 4-17 years and adults .
Procedure Scheduler/ SCS Coordinator
Lynx Healthcare
02.2019 - 11.2021
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Answered phone calls and messages for 5 physicians in the pain medical facility, scheduling appointments and handling patient inquiries.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Contacted hospitals to confirm patients' medical histories and prevent inaccurate diagnoses and treatments.
- Registered and verified patient records before triage with most up-to-date information.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Bilingual Medical Assistant
Eastern Washington Dermatology
03.2015 - 06.2017
- Obtained accurate medical histories from patients, Including children 2-17 years and adults and highlighting critical information.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Obtained information about clients’ medical history, drug history, complaints and allergies.
- Obtained pre- and post-treatment vital signs and weight.
- Oriented and trained new staff on proper procedures and policies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected, organized and restocked supplies in all units.
Receptionist
Eastern Washington Dermatology
03.2015 - 06.2017
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Obtained payments from patients and scanned identification and insurance cards.
- Adhered to strict HIPAA guidelines at all times according to company policy.
- Ensured waiting room looked neat and organized at all times.
- Carefully wrote down all phone messages and relayed them to appropriate personnel.
- Scheduled, rescheduled and handled cancelled appointments for patients.
Care Provider
Horizon Project Inc
11.2014 - 03.2015
- Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care.
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
- Provided on-call care at all times of day and night.
- Assisted with daily living activities by helping with hygiene needs, and household chores.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored progress and documented any status changes accordingly.
- Transported individuals to medical appointments and other errands.
- Assisted residents in preparing for activity and social programs.
- Administered medication as directed by physician.
- Changed dressings, bandages and binders, as instructed, to maintain proper healing and sanitary measures.
- Maintained a clean, safe and well-organized patient environment.
- Assisted residents with bowel and bladder functions.
- Changed bed linens and ensured resident comfort.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained frequent supervision of residents unable to call for assistance.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Assisted patients with bathing, dressing, hygiene and grooming.
Child Care Assistant
Camp Fire
11.2007 - 06.2008
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Prepared and served nutritious and healthy meals and snacks.
- Communicated with parents regarding child's behavior, daily activities and concerns.
- Taught children educational games to reinforce learning of alphabets and numbers.
Bilingual Math Tutor
Walla Walla Community College / Math Lab
03.2006 - 06.2007
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Supported students with helpful study habits and exam strategies.
- Used positive reinforcement, repetition and review to help students master challenging material.
Education
Medical Assistant
Charter College
Pasco, WA2014
Associate of Arts - Transfer Student
Walla Walla Community College
Walla Walla, WA2008
High School Diploma - undefined
Mcloughlin High School
Milton-freewater, OR2000
Skills
- Efficient and reliable team player
- Attention to Detail
- Bilingual in Spanish and English
- Child Care
- Arts and Crafts
- Caring and Responsible
- Love math
- Positive Attitude and Energetic
Timeline
Youth Care Worker
Southwest Key Programs
10.2022 - Current
Bilingual Medical Assistant
Arizona Hand And Shoulder Specialist
05.2022 - 09.2022
Procedure Scheduler/ SCS Coordinator
Lynx Healthcare
02.2019 - 11.2021
Bilingual Medical Assistant
Eastern Washington Dermatology
03.2015 - 06.2017
Receptionist
Eastern Washington Dermatology
03.2015 - 06.2017
Care Provider
Horizon Project Inc
11.2014 - 03.2015
Child Care Assistant
Camp Fire
11.2007 - 06.2008
Bilingual Math Tutor
Walla Walla Community College / Math Lab
03.2006 - 06.2007
Medical Assistant
Charter College
Associate of Arts - Transfer Student
Walla Walla Community College
High School Diploma - undefined
Mcloughlin High School
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