Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Certification
Languages
Timeline
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Elvin Babayev

Elvin Babayev

Baku

Summary

Adaptable and experienced Night Manager with a strong track record of delivering superior guest service and resolving issues promptly. Utilizes high emotional intelligence and industry best practices to ensure guest satisfaction. Skilled in de-escalation and managing multiple responsibilities efficiently.

A friendly and approachable leader who manages the night team, responding professionally and promptly to guest needs. Highly organized with excellent prioritization skills to maintain smooth and secure hotel operations during night shifts.

Proactive manager experienced in training, mentoring, and overseeing operations. Committed to business growth and consistently achieving high customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Night Manager

Hilton Garden Inn Hotel
07.2025 - Current
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Trained and mentored new and existing staff to achieve best practices.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Built constructive working relationships to aid staff loyalty, motivation and productivity.
  • Managed staff scheduling, adhering to budget constraints while maintaining excellent service levels during high occupancy periods.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Front Office Team Leader

Hilton Garden Inn Hotel
11.2024 - 07.2025
  • Processed check-ins and check-outs, created reservations and processed special requests.
  • Promoted a positive work environment through team-building activities that fostered camaraderie among colleagues.
  • Contributed to marketing efforts by assisting in promotional campaigns targeting both local guests and international travelers alike.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer inquiries.
  • Trained and mentored new team members, ensuring consistent service delivery across the front office team.
  • Interviewed, hired, coached, and developed front office associates.
  • Supported revenue management initiatives by providing detailed analysis of market conditions, competitor activities, and booking patterns.
  • Ensured compliance with safety regulations by regularly reviewing policies, procedures, and staff training programs.
  • Analyzed guest feedback to identify trends or opportunities for improvement within the front office department.
  • Implemented upselling initiatives that resulted in increased revenue from room upgrades and additional services.
  • Optimized staff scheduling to ensure adequate coverage during peak hours without exceeding budget limitations.
  • Motivated staff by setting goals, providing ongoing feedback, and rewarding and recognizing employees.
  • Collaborated with housekeeping to ensure timely room availability and optimal guest experience.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Trained team members on new hotel services and products to support promotional efforts.

Guest Service Agent | Language Specialist

Canopy By Hilton
08.2024 - 11.2024
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Collected room deposits, fees, and payments.
  • Maximized revenue by upselling room upgrades and additional services.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Managed group bookings to ensure seamless organization of events and accommodations.
  • Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
  • Greeted guests upon arrival and offered assistance.
  • Managed check-in and check-out procedures for guests.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Created welcoming and comfortable environment for guests.

Guest service agent

Movenpick Resort Al Marjan Island
02.2024 - 08.2024
  • Handled 4–5 guest complaints daily, consistently delivering positive resolutions and enhancing guest satisfaction.
  • Greeted guests warmly and professionally to ensure exceptional first impressions and welcoming experiences.
  • Managed all check-in and check-out procedures, including ID verification, billing, and issuing receipts.
  • Promoted Hilton Honors by enrolling over 80 guests monthly, supporting brand loyalty initiatives.
  • Upsold hotel services (dining, spa, bar) and local tourism activities, contributing to increased revenue.
  • Maintained accurate and up-to-date guest information and reservation systems.
  • Responded to guest calls and queries promptly, providing courteous and informative assistance.
  • Shared detailed recommendations on local attractions, dining spots, and entertainment to enrich guest experiences.
  • Created promotional content (newsletters, brochures, social media posts) to showcase hotel offerings.
  • Coordinated closely with housekeeping and maintenance teams to ensure room readiness and service quality.
  • Planned reception team schedules and ensured full coverage during high-demand periods, especially 95% weekend occupancy.
  • Reconciled floats, processed petty cash, and updated payroll and finance records with attention to detail.
  • Handled switchboard operations and call routing during high-volume shifts or in operator absence.
  • Actioned special guest requests and followed up to ensure satisfaction and service consistency.

Guest Service Agent

Marriott Boulevard Hotel Baku
03.2023 - 02.2024
  • Welcomed guests with professionalism and warmth, ensuring excellent first impressions and a comfortable arrival experience.
  • Assisted guests with requests, offering accurate information and going the extra mile to meet their needs.
  • Handled and resolved 70% of guest problems daily, often independently, maintaining a 95%+ guest satisfaction rate.
  • Completed fast, efficient check-in and check-out procedures within 10 minutes, including ID verification and payment processing.
  • Managed room billing, account activity, and final statements with accuracy at check-out.
  • Addressed guest complaints calmly and effectively, offering timely solutions and escalating when necessary.
  • Promoted additional services, local attractions, and dining options to enhance guest experience and increase revenue.
  • Upsold hotel services and partner activities (e.g., spa, restaurant, tours) based on guest preferences.
  • Registered guest details into the system, keeping reservation data up to date and accurate at all times.
  • Responded promptly to guest calls and inquiries, resolving issues politely and professionally.
  • Maintained knowledge of hotel offerings, promotions, and nearby events to provide helpful guidance.
  • Informed guests about safety measures and hotel policies for a secure and enjoyable stay.
  • Coordinated with housekeeping and maintenance to ensure rooms were clean, ready, and free from reported issues.
  • Created hotel marketing content such as brochures and social media posts to promote services.
  • Handled petty cash, reconciled front desk floats, and updated basic finance and payroll records.
  • Scheduled front office coverage and shifts to maintain seamless operations, even during peak occupancy (up to 95% on weekends).
  • Supported switchboard operations by managing incoming calls and routing them appropriately.
  • Processed payments accurately and issued clear, professional receipts for guests.
  • Advised and enrolled guests in the Hilton Honors loyalty program, contributing to guest retention efforts.
  • Organized transportation and airport transfers to ensure smooth departures and arrivals.

At Your Service Agent

Marriott Boulevard Hotel Baku
08.2022 - 03.2023
  • Responded to guest calls promptly and efficiently, listening attentively to feedback, suggestions, and concerns.
  • Resolved guest inquiries and service requests within target timeframes, consistently meeting call center KPIs.
  • Collaborated with multiple departments (housekeeping, engineering, room service) to fulfill guest requests smoothly.
  • Handled 3–5 guest complaints per day, focusing on fast, empathetic solutions that preserved guest satisfaction.
  • Managed group bookings and supported the check-in of 2–3 groups daily, ensuring seamless coordination.
  • Maintained accurate guest profiles and preferences in the CRM system for personalized service.
  • Upsold hotel services and informed guests of ongoing promotions to enhance the stay experience.
  • Coordinated airport transfers, special requests, and wake-up calls with precise attention to detail.
  • Delivered front-line service through both internal and external communication, representing the hotel professionally.
  • Monitored and followed up on open cases to ensure timely resolution and closure.

Receptionist

Galaalti Hotel & SPA
07.2018 - 07.2021
  • Responded promptly and efficiently to guest calls, listening attentively to feedback, suggestions, and concerns to ensure a positive experience.
  • Resolved 3–5 guest complaints daily, providing fast and empathetic solutions that preserved guest satisfaction and loyalty.
  • Collaborated effectively with housekeeping, engineering, and room service teams to ensure timely fulfillment of guest requests.
  • Managed check-in processes for 2–3 group bookings daily, coordinating smoothly with relevant departments to guarantee seamless arrivals.
  • Maintained and updated accurate guest profiles and preferences in the CRM system, enabling personalized and attentive service.
  • Proactively upsold hotel services and informed guests about current promotions, contributing to increased revenue and enhanced guest stays.
  • Coordinated airport transfers, special requests, and wake-up calls with meticulous attention to detail.
  • Delivered professional front-line service through clear and courteous communication, representing the hotel with professionalism and care.
  • Monitored and followed up on open guest issues to ensure timely resolution and closure, maintaining high service standards.

Education

Bachelor - Tourism and Hospitality

Azerbaijan Cooperation University

Some College (No Degree) - Hospitality Management

Varna University of Management
05.2020

Skills

  • MS Word
  • MS Excel
  • MS Windows
  • Check-in and -out processes
  • Problem-solving
  • Knowledge of Opera PMS and Opera Cloud
  • Accounting
  • Expertise in hospitality management
  • Guest assistance
  • Guest relations
  • Financial acumen
  • Reservation management
  • Time management expertise
  • Sales strategy development
  • Assignment delegation
  • Reception oversight
  • Strong leadership
  • Staff training experience
  • Team building capacity
  • Staffing management
  • Revenue optimization
  • Team performance monitoring
  • Fiscal management
  • Schedule oversight

Accomplishments

    Top enroller; Top Check-in Monster

Affiliations

  • Painter
  • Design
  • Art
  • Botanical
  • Travel
  • Entertainment

Certification

Enroll Leader

Languages

Azerbaijani
Native
Turkish
Native
English
Fluent
Russian
Advanced
Spanish
Beginner

Timeline

Night Manager

Hilton Garden Inn Hotel
07.2025 - Current

Front Office Team Leader

Hilton Garden Inn Hotel
11.2024 - 07.2025

Guest Service Agent | Language Specialist

Canopy By Hilton
08.2024 - 11.2024

Guest service agent

Movenpick Resort Al Marjan Island
02.2024 - 08.2024

Guest Service Agent

Marriott Boulevard Hotel Baku
03.2023 - 02.2024

At Your Service Agent

Marriott Boulevard Hotel Baku
08.2022 - 03.2023

Receptionist

Galaalti Hotel & SPA
07.2018 - 07.2021

Some College (No Degree) - Hospitality Management

Varna University of Management

Bachelor - Tourism and Hospitality

Azerbaijan Cooperation University

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Custom

  • Culinary
  • Hotel Chains
  • Culinary art
  • Travel programs, etc.

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Elvin Babayev