Elvira Imanova-Maksimova
Baku,Azerbaijan
Summary
Multilingual professional fluent in Russian and Turkish, with intermediate English proficiency. Excels in time management and organisation, effectively handling high-volume calls. Strong interpersonal communication and persuasive skills drive contributions to organisational success.
Overview
4
4
Languages
10
10
years of post-secondary education
7
7
years of professional experience
Work history
Call Center
Vfs Global
2015.12 - 2020.09
- Respond to incoming calls from the applicants
- Managed incoming and outgoing calls, improving communication with clients
- Answer questions and inquiries
- Resolved complaints regarding organisation’s services, enhancing customer satisfaction
- Coordinated appointments and collected survey data to streamline information gathering.
- Oversaw organisation of applicants' documents to ensure easy access and retrieval.
- Support administrative office tasks, contributing to overall operational efficiency
- Compiled and submitted monthly reports to Embassies, ensuring effective communication and transparency
Manager assistant
Arterium LLC
2014.12 - 2015.09
- Compiled weekly reports to monitor progress and support decision-making
- Presented product offerings to clients to clarify available options
- Established partnerships with local pharmacies to enhance distribution network
staff member
KFC LLC
2013.09 - 2014.09
- Provided excellent customer service during high-volume shifts
- Processed customer orders for timely fulfilment, enhancing customer satisfaction
- Managed inventory levels to ensure operational efficiency and support service demands
- Operated kitchen equipment to prepare meals efficiently to prepare food items efficiently
- Maintained cleanliness and organisation of dining and kitchen areas to promote a safe and pleasant environment
Education
Bachelor of Science - Finance
Azerbaijan University of Economics
Baku, Azerbaijan 2021.09 - 2026.06
Bachelor of Arts - Economy
Belgorod State Technology University
Mineralnie Vody, Russian Federation 2016.09 - 2020.06
Diploma of Higher Education - Accounting
Finance Economy College
Baku, Azerbaijan 2014.09 - 2016.06
Skills
- Incoming call handling
- High-volume outbound calls
- Customer relationship management
- Time management
- Persuasive skills
- Organisational skills
- Interpersonal communication
- Motivation and responsibility
Personal Information
- Date of birth: 1996-01-13
- Marital status: Married
LANGUAGE SKILLS
Azeri - Reading: fluent, Writing: fluent, Speaking: fluent
English - Reading: good, Writing: good, Speaking: good
Russian - Reading: fluent, Writing: fluent, Speaking: fluent
Turkish - Reading: fluent, Writing: fluent, Speaking: fluent
Timeline
Bachelor of Science - Finance
Azerbaijan University of Economics
2021.09 - 2026.06
Bachelor of Arts - Economy
Belgorod State Technology University
2016.09 - 2020.06
Call Center
Vfs Global
2015.12 - 2020.09
Manager assistant
Arterium LLC
2014.12 - 2015.09
Diploma of Higher Education - Accounting
Finance Economy College
2014.09 - 2016.06
staff member
KFC LLC
2013.09 - 2014.09