Elvira Karimova
Baku,Azerbaijan
Summary
Dynamic and results-driven sales professional with a strong background in sales and exceptional customer service expertise. Demonstrates exceptional communication skills, reliability, and effective team leadership. Adept at market analysis, guest relations, and implementing successful sales techniques. Highly organized, detail-oriented, and excels in time management while maintaining a positive attitude under pressure. Committed to achieving career growth through continuous learning and contributing to organizational success.
Have a big basa of travel companies and corporate clients to improve the business
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Sales and Marketing Manager
"Parallel In" MMC - Grand Hotel Central Park
Baku, Azerbaijan
11.2023 - Current
- Identifying new markets and sales opportunities
- Developing and executing sales strategies
- Building and maintaining relationships with travel agents and corporate clients
- Negotiating contracts and agreements for events, conferences and group bookings
- Coordinating with other departments and leaders, particularly the hotel revenue manager.
- Prepared clear sales analysis, as well as sales reports, sales- order status, sales agreements, in-time proposals and presentations.
- Met with customers on and off company premises for discussions.
Sales and Marketing Manager
"Resant Group" MMC, Shah Palace Hotel
Baku, Azerbaijan
12.2016 - 02.2021
- Identifying new markets and sales opportunities Respond to online on telephonic queries
- Liaise between departments to provide support to sales activities
- Assess the progress of sales activities
- Perform sales reporting and analysis
- Handle contract management and digital activities
- Adopted proactive approach to sales-promotions – Contacted regional team for order status.
- Made efficient purchases resale supplies
- Prepared clear sales analysis, as well as sales reports, sales- order status, sales agreements, in-time proposals and presentations.
- Met with customers on and off company premises for discussions.
Sales and Reservation Agent
Fairmont Baku, ESPA
Baku, Azerbaijan
07.2014 - 12.2016
- Ensure correct billing procedures and reconciliation of funds on reception at the close of each shift and at the end of the day's work;\
- Be a constant presence at the spa reception taking regular walk rounds of all spa areas, ensuring interaction with guests and members;
- Deal with any client complaints promptly and effectively, ensuring client satisfaction;
- Responsible for Opening/Closing Procedures when on duty;
KPI and Pick up composition - Provides a warm welcome& fond farewell to guests;
- Assists guests' according to FHR Brand Standards;
- To make appropriate booking and reservation for thespa;
- Answer telephone and email inquiries in a timelymanner;
- Take the guest for a tour of the spa and explain the facilities offered to guests;
Education
Bachelor - Tourism and Hotel business
Baku Slavic University
Baku 09.2011 - 05.2015
Skills
- Strong background in sales
- Exceptional customer service & Hospitality Expertize
- Exceptional communication skills
- Reliable
- Good team leader skills
- Strong organizational skills
- Adaptive team player
- I communicate effectively
- Guest relations
- Detail oriented
- Time management & Sticking to Schedule
- Market analysis
- Stress tolerance
- Positive attitude
- Sales techniques
- Time-management
Languages
English
Upper intermediate
Russian
Fluent
Turkish
Advanced
Azerbaijani
Native
Technical Skills
- Microsoft Office Programs (Excel, Power Point, Outlook and etc.)
- Spa Soft Program
- Fidelio V8
- Elektra Hotel Management System
- Online reservation systems knowledge: Booking.com, Expedia.com etc.
Timeline
Sales and Marketing Manager
"Parallel In" MMC - Grand Hotel Central Park
11.2023 - Current
Sales and Marketing Manager
"Resant Group" MMC, Shah Palace Hotel
12.2016 - 02.2021
Sales and Reservation Agent
Fairmont Baku, ESPA
07.2014 - 12.2016
Bachelor - Tourism and Hotel business
Baku Slavic University
09.2011 - 05.2015
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