Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Elyse Perez

Mesa,AZ

Summary

Extensive hands-on experience with many years in the hospitality industry. Deep passion for people and culture building, which are rooted in strong relationships, clear communication, and shared purpose. Honed leadership skills through managing and mentoring talented teams. Consistently achieving personal and professional milestones, driving brand initiatives, leading innovative projects, and enhancing guest experience.

Overview

16
16
years of professional experience

Work History

Company Bar Lead, NSO Trainer

Bar Louie - BLH Acquisitions, LLC
11.2015 - Current
  • Led teams across corporate/franchise operations, and store management to ensure seamless execution of large scale food/beverage rollouts across the country.
  • Executed 20+ New Store Openings as a Travel Trainer (present) NSO Manager (2019), managing all aspects of store setup, order processing, and training logistics for 60-100 employees per opening. Coordinated schedules, supervised trainers, controlled labor, travel and training budgets via Excel, optimizing training resources and expenses.
  • Collaborated with Senior-level executives and cross-functional teams to align training objectives with organizational goals.
  • Streamlined processes for creating, updating, and distributing training materials, enhancing overall employee performance and accelerating the training process.
  • Recognized as 2023's Most Valuable Bartender through a company wide competition, where I created and introduced a top selling signature martini featured on the menu.
  • Featured in multiple high-profile digital and print publications including FSR's Rising Stars 40 under 40 2024.
  • Contributed to inventory management by performing accurate physical counts of liquor, beer, and wine, and inputting data into inventory systems while tracking variances and ensuring stock levels align with demand.
  • Played a key role in executing beverage marketing strategies, including promotional campaigns, customer engagement, and seasonal menu changes, to boost sales and customer satisfaction.
  • Provided ongoing coaching and mentorship to peers, fostering a culture that aligns with the brand's values.

Head Bartender/Server

Bru Daddy's Brewing Co.
09.2019 - 07.2021
  • Partnered with management to streamline the brewery's opening process, including organizing staff training, assisting with store setup, and contributing to the development of the cocktail and beer menu.
  • Leveraged social media platforms to enhance brand presence and attract new clientele, promoting weekly events such as trivia nights, live music, brunch, and food & beer specials.
  • Cultivated relationships with local vendors, distributors, and community organizations to support collaborative events and expand brand reach.
  • Represented the brewery at local festivals and events, showcasing products and enhancing brand recognition in the community.
  • Demonstrated in-depth knowledge of beer styles, brewing processes, and brewery history, effectively educating customers and cultivating a welcoming, engaging atmosphere.

Bartender/Cocktail Waitress

Windcreek Casino (Formerly Sands Casino)
05.2013 - 11.2015
  • Maintained in-depth knowledge of the full menu, including all liquor brands, beers, and non-alcoholic selections, to deliver exceptional customer service and assist guests with informed drink choices.
  • Knowledgeable in casino policies and procedures, ensuring adherence to regulations and responsible alcohol service while maintaining a safe and compliant environment for guests.
  • Prepared and served a wide variety of cocktails and beverages according to standardized recipes, consistently maintaining presentation and quality standards.

Area Supervisor, Lifeguard

Dorney Park & Wildwater Kingdom
04.2009 - 11.2012
  • Supervised and led teams of 15+ employees in high-volume, fast-paced environments across both Water Park and Haunt attractions.
  • Ensured compliance with state labor laws by managing and documenting breaks for minor employees.
  • Maintained all required lifeguard certifications and completed ongoing safety training in accordance with company policy.
  • Managed guest interactions with professionalism and clarity, resolving concerns using strong communication skills and best practices.

Education

Business Administration courses

Northampton Area Community College
Northampton, PA

Skills

  • Team Leadership
  • Leadership Development
  • Employee training
  • People Focused Leader
  • Adaptability and flexibility
  • Computer skills
  • Relationship Building
  • Strategic Decision-Making
  • Social media marketing
  • Problem-solving abilities

Timeline

Head Bartender/Server

Bru Daddy's Brewing Co.
09.2019 - 07.2021

Company Bar Lead, NSO Trainer

Bar Louie - BLH Acquisitions, LLC
11.2015 - Current

Bartender/Cocktail Waitress

Windcreek Casino (Formerly Sands Casino)
05.2013 - 11.2015

Area Supervisor, Lifeguard

Dorney Park & Wildwater Kingdom
04.2009 - 11.2012

Business Administration courses

Northampton Area Community College

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Elyse Perez