Elyssa Benavidez
Phoenix
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
10
10
years of professional experience
Work History
Cashier
Arizona Sandwich Company
Phoenix
03.2024 - Current
- Maintained clean and organized workspace to enhance customer experience.
- Assisted in training new cashiers on point of sale operations and customer service protocols.
- Processed customer orders efficiently, ensuring accuracy and prompt service.
- Handled customer inquiries regarding menu items and promotions effectively.
- Balanced cash drawer at end of shifts, ensuring accuracy in cash handling.
- Resolved customer complaints with professionalism, enhancing satisfaction and loyalty.
- Promoted daily specials and upselling opportunities to increase overall sales.
- Operated cash register efficiently and accurately.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Assistant Manager
Famous Footwear
Casa Grande
05.2019 - 07.2022
- Facilitated training sessions to enhance team performance and product knowledge.
- Assisted in recruiting and onboarding new employees to maintain staffing levels.
- Coordinated merchandise displays to optimize sales and customer engagement.
- Implemented process improvements that streamlined inventory management procedures.
- Resolved customer complaints effectively to enhance overall satisfaction.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Team Leader
Jack in the Box
Maricopa
09.2015 - 04.2019
- Supervised daily operations to enhance team efficiency and service quality.
- Implemented training programs to improve team skills and service delivery.
- Resolved conflicts among team members to maintain a cohesive work environment.
- Monitored team performance and provided constructive feedback for improvement.
- Trained new hires on operational procedures and company policies.
- Maintained inventory levels to support operational needs and minimize shortages.
- Promoted health and safety standards to ensure a safe work environment.
- Resolved customer complaints efficiently to enhance satisfaction and loyalty.
- Maintained a positive work environment that promoted collaboration between team members.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
Skills
- Cash handling
- Point of sale operation
- Customer order processing
- Inventory management
- Merchandise promotion
- Customer relationship management
- Team leadership
- Conflict resolution
- Customer service
- Effective communication
- Active listening
- Time management
- Problem solving
- Money handling
- Customer assistance
- POS systems
- Work ethic and integrity
- Merchandise restocking
- Sales transactions
- Online orders preparation
- Cash drawer balancing
- Refunds and exchanges
- Decision making aptitude
- Daily reporting
- Receipt handling
Timeline
Cashier
Arizona Sandwich Company
03.2024 - Current
Assistant Manager
Famous Footwear
05.2019 - 07.2022
Team Leader
Jack in the Box
09.2015 - 04.2019