Drawing
Elza Rzayeva
Customer Service Representative
Baku
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Majorel
09.2023 - Current
- Answered constant flow of customer messages with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Call Center Operator
Positive Call Center
11.2022 - 09.2023
- Reviewed tickets, identification, and passports to verify traveler identity.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Sold tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Cryptocurrency Trader
Braindom Games
12.2021 - 03.2022
- Met with members to understand goals and recommend solutions to fit specific needs.
- Networked to identify potential new clients and expand geographic territories.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Translator Intern
Wisdom Education Center
04.2021 - 10.2021
- Translated math books from english to azerbaijani.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- Maximized quality control of translated documents.
Museum Assistant
Yarat Contemporary Art Space
01.2021 - 03.2021
- Developed engaging and informative scripts, guiding tour members through attractions.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Checked tour vehicles for cleanliness, safety and functionality.
Education
Master of Science - Computer Science
Azerbaijan State of Economics
Baku 04.2001 -
Bachelor of Science - Mathematics
Baku State University
Baku 04.2001 -
Skills
Data Collection
Call Management
Complaint Resolution
Information Security
Research
Microsoft Office
Customer Education
Date of Birth
27.02.1999
Interests
Exercising and healthcare
Foreign languages
Timeline
Customer Service Representative
Majorel
09.2023 - Current
Call Center Operator
Positive Call Center
11.2022 - 09.2023
Cryptocurrency Trader
Braindom Games
12.2021 - 03.2022
Translator Intern
Wisdom Education Center
04.2021 - 10.2021
Museum Assistant
Yarat Contemporary Art Space
01.2021 - 03.2021
Master of Science - Computer Science
Azerbaijan State of Economics
04.2001 -
Bachelor of Science - Mathematics
Baku State University
04.2001 -