Drawing
Elza Rzayeva
Customer Service Representative
Baku
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Majorel
09.2023 - Current
- Answered constant flow of customer messages with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Call Center Operator
Positive Call Center
11.2022 - 09.2023
- Reviewed tickets, identification, and passports to verify traveler identity.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Sold tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Cryptocurrency Trader
Braindom Games
12.2021 - 03.2022
- Met with members to understand goals and recommend solutions to fit specific needs.
- Networked to identify potential new clients and expand geographic territories.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Translator Intern
Wisdom Education Center
04.2021 - 10.2021
- Translated math books from english to azerbaijani.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- Maximized quality control of translated documents.
Museum Assistant
Yarat Contemporary Art Space
01.2021 - 03.2021
- Developed engaging and informative scripts, guiding tour members through attractions.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Checked tour vehicles for cleanliness, safety and functionality.
Education
Master of Science - Computer Science
Azerbaijan State of Economics
Baku 04.2001 -
Bachelor of Science - Mathematics
Baku State University
Baku 04.2001 -
Skills
Data Collection
Date of Birth
27.02.1999
Interests
Exercising and healthcare
Foreign languages
Timeline
Customer Service Representative
Majorel
09.2023 - Current
Call Center Operator
Positive Call Center
11.2022 - 09.2023
Cryptocurrency Trader
Braindom Games
12.2021 - 03.2022
Translator Intern
Wisdom Education Center
04.2021 - 10.2021
Museum Assistant
Yarat Contemporary Art Space
01.2021 - 03.2021
Master of Science - Computer Science
Azerbaijan State of Economics
04.2001 -
Bachelor of Science - Mathematics
Baku State University
04.2001 -
Similar Profiles
Dimitris AndroulakisDimitris Androulakis
Social Media Content Moderator at MajorelSocial Media Content Moderator at Majorel
Gloria BaronchelliGloria Baronchelli
Team Leader at MajorelTeam Leader at Majorel
ANKUL PATELANKUL PATEL
Operations Supervisor at MajorelOperations Supervisor at Majorel