Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emily Leon

Phoenix

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

18
18
years of professional experience

Work History

Customer representative

Wells Fargo
Phoenix
07.2024 - Current
  • Microsoft Excel/Word/Office
  • Remote work tools, technical support tools
  • Time management, problem resolution
  • Documentation, critical thinking
  • Customer service/active listening
  • Communication & Empathy
  • Account Maintenance
  • Customer Interaction
  • Relationship Management
  • Transaction processing

Lead server

Phoenix
01.2020 - 07.2024
  • Training & Mentoring
  • Documentation
  • Project management
  • Critical Thinking
  • Quality Control & Service
  • Administrative Tasks
  • Expert Knowledge
  • Customer Service
  • Floor Leadership

Lead Safety Coordinator

Benitez construction LLC
Buckeye
02.2016 - 01.2020
  • Compliance & Auditing
  • Risk Management
  • Training & Education
  • Data Documentation
  • Project management

08.2008 - 07.2012

Education

High school diploma -

McClintock high school

Skills

  • Remote work tools
  • Technical support tools
  • Microsoft excel/word/ office
  • Problem resolution
  • Project management
  • Technical proficiency
  • Operating systems
  • Typing speed and accuracy
  • Active listening/customer service
  • Data entry and documentation
  • Product knowledge
  • Time management
  • Conflict resolution
  • Problem escalation
  • Bilingual spanish/English
  • Observant to detail
  • Operations
  • Critical thinking
  • Risk management
  • Quality Control & Service
  • Communication & Empathy
  • Customer Interaction
  • Relationship Management
  • Transaction processing

References

  • Mayra, 6028290201
  • Jose, 6233852638

Timeline

Customer representative

Wells Fargo
07.2024 - Current

Lead server

01.2020 - 07.2024

Lead Safety Coordinator

Benitez construction LLC
02.2016 - 01.2020

08.2008 - 07.2012

High school diploma -

McClintock high school
Emily Leon