Summary
Overview
Work History
Education
Skills
Timeline
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Emanuel Romero

Glendale

Summary

Dynamic professional with a proven track record at Bell Ford, enhancing customer satisfaction and boosting repeat business through exceptional service and follow-up. Skilled in CRM software and cash handling, complemented by strong organizational abilities and problem-solving skills. Excelled in training, maintaining professionalism, and improving operational procedures across diverse roles.

Overview

6
6
years of professional experience

Work History

Front Register

Gravitate Smoke Shop
10.2024 - Current
  • Assisted guests with special requests, ensuring their needs were met and expectations exceeded.
  • Resolved guest conflicts in a diplomatic manner, maintaining professionalism while finding mutually beneficial solutions.
  • Kept lobby area clean and inviting, creating a positive first impression for guests upon arrival.
  • Processed payments accurately, balancing cash drawers at the end of each shift for financial accountability.

Automotive Sales Professional

Bell Ford
09.2023 - 09.2024
  • Enhanced customer satisfaction through personalized service and diligent followup.
  • Boosted repeat business through excellent rapport-building skills, fostering long-term client relationships.
  • Utilized CRM software to manage leads, track communication, and improve overall client interactions.
  • Managed front desk to confirm appointment adherence.

Process Technician

KCNG
06.2022 - 02.2023
  • Trained new technicians in proper usage of equipment, safety protocols, and company procedures, ensuring a high level of competence across the team.
  • Troubleshot technical issues, implementing solutions to maintain a smooth production process.
  • Contributed to the development of standard operating procedures that improved consistency across shifts and reduced training time for new hires.

Medical Receptionist

Urgent Care
04.2021 - 03.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Transcribed phone messages and relayed to appropriate personnel.

Apprentice Plumber/front Desk

Independent Plumbing and Drain
01.2019 - 02.2021
  • Assisted licensed plumbers in installation and repair of plumbing systems.
  • Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
  • Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
  • Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
  • Handled multiple calls efficiently while managing front desk responsibilities.
  • Coordinated appointment schedules for plumbing services.

Education

GED -

Ironwood Highschool
Glendale, AZ
05.2021

Skills

  • Strong organization
  • Customer service expertise
  • Scheduling appointments
  • Document management
  • Cash handling experience
  • Customer service
  • Problem-solving skills
  • Time management
  • Listening skills
  • Hospitality services
  • Training and mentoring
  • Microsoft office
  • Administrative skills
  • Team building
  • Documentation
  • Oral and written communications
  • File management
  • POS systems
  • Front office support

Timeline

Front Register

Gravitate Smoke Shop
10.2024 - Current

Automotive Sales Professional

Bell Ford
09.2023 - 09.2024

Process Technician

KCNG
06.2022 - 02.2023

Medical Receptionist

Urgent Care
04.2021 - 03.2022

Apprentice Plumber/front Desk

Independent Plumbing and Drain
01.2019 - 02.2021

GED -

Ironwood Highschool

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Emanuel Romero