- Animal Care
- Growing herbs, vegetables, or fruits in home gardens
- Cooking
- Gardening
- Photography
- creating bouquets
- Outdoor Recreation
- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Emilee Napoleone
Scottsdale,AZ
Summary
Knowledgeable hostess with solid background in hospitality. Successfully managed guest services, contributing to high level of customer satisfaction. Demonstrated expertise in conflict resolution and maintaining welcoming environment. Proven ability to adapt to dynamic settings and collaborate with team members to achieve service excellence. Experienced in supervising front-of-house operations and training new staff to uphold service excellence, contributing to improved guest experiences and team performance.
Overview
6
6
years of professional experience
Work History
Lead Hostess
Dominick's Steakhouse
Scottsdale, AZ
07.2023 - Current
- Oversaw daily operations and ensured efficient guest seating arrangements.
- Streamlined check-in procedures, reducing wait times and enhancing guest arrival experiences.
- Supervised front-of-house operations, ensuring seamless guest experiences and efficient table management.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Trained and mentored new host staff, fostering a collaborative team environment.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Host/Busser/Food Runner/Restaurant Server
OBON Sushi Bar and Ramen
Scottsdale, AZ
05.2020 - 09.2023
- Coordinated with kitchen staff to ensure timely order fulfillment during peak hours.
- Oversaw reservation system, ensuring accuracy in bookings and accommodating special requests.
- Implemented feedback mechanisms to identify areas for service improvement and guest satisfaction.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Maintained cleanliness and organization of dining areas, enhancing guest experience.
- Assisted servers by promptly clearing tables and resetting for new guests.
Sales Leader/Retail Sales Associate
Express Clothing
Scottsdale, AZ
09.2022 - 02.2023
- Mentored junior sales associates, cultivating skills in customer service and relationship management.
- Negotiated contracts skillfully, ensuring mutually beneficial terms for both clients and the company.
- Increased customer engagement to drive interest and boost sales opportunities.
- Enhanced customer engagement through personalized service and product recommendations.
- Managed inventory levels, ensuring stock availability and organization on the sales floor.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
Education
High School Diploma -
Saguaro High School
Scottsdale, AZ05.2023
Skills
- Exceptional communication
- Phone etiquette
- Team management
- Guest relations
- Relationship building
- Upselling strategies
- Detail-oriented
- Hospitality service expertise
- Patience and empathy
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
Interests
Timeline
Lead Hostess
Dominick's Steakhouse
07.2023 - Current
Sales Leader/Retail Sales Associate
Express Clothing
09.2022 - 02.2023
Host/Busser/Food Runner/Restaurant Server
OBON Sushi Bar and Ramen
05.2020 - 09.2023
High School Diploma -
Saguaro High School