Emilie Zahurones
Flagstaff
Summary
Result-driven Operations Manager with a strong background in budget management, ensuring cost-effectiveness and optimized resource allocation. Proficient in Microsoft Office and Google Suite, with an expertise in data analysis and documentation to drive informed decision-making. Along with being adept at delivering exceptional customer service, fostering positive client relationships.
Highly organized and detail-oriented, with a self-motivated and efficient work ethic. Recognized for a strong problem-solving mindset and ability to develop strategic solutions that enhance productivity. A team player who collaborates across departments to achieve business goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Local Operations Manager for Rental Properties
Vacasa, LLC
07.2022 - Current
- Develop and maintain relationships with external vendors and empower them to take ownership of their responsibilities, leading to improved performance outcomes.
- Manage 30 homes and conduct regular property inspections, to identify areas of improvement and develop action plans to address them.
- Enhance clientele satisfaction by establishing clear communication channels and addressing concerns promptly.
- Manage client budgets effectively, and consistently delivering projects on-time and within financial constraints.
- Manage high-stress situations effectively, maintaining professionalism under pressure.
- Maintain detailed records of customer and client interactions, ensuring proper follow-up and resolution of issues.
Inventory Manager, Irrigation Store Manager
Morning Dew Landscaping, LLC.
03.2020 - 07.2022
- Conceptualized and designed a product show room with a corresponding online presence to optimize the shopping experience for both internal and external customers.
- Expanded business relationships with vendors and clientele on a local and state level to expand our referral network.
- Retained appropriate stock levels, especially in regards to seasonality and demand, by completing weekly stock counts and ordering appropriate replacement levels.
- Discerned and set competitive pricing and ensured price consistency online and within the store room.
- Managed daily operations to verify smooth function of the store and provided a clean, safe environment for customers and employees.
Crew Supervisor for Trail Building Management
American Conservation Experience
05.2017 - 03.2020
- Managed project timelines to meet contracted requirements with US Parks and Forest programs.
- Supervised and trained crew members on daily work tasks to ensure field safety standards, promote optimum productivity, and minimize incidents.
- Produced daily reports that logged labor, quantitative data of accomplishments, and possible incident reports.
- Provided professional reviews for crew members on career development, work ethics, and suggestions for improvement.
Front of House Trainer
Buffalo Wild Wings
08.2012 - 05.2017
- Contributed to higher customer satisfaction ratings by equipping front-of-house staff with tools needed to address guest concerns effectively.
- Improved team efficiency with well-structured training sessions in customer service skills, product knowledge, and company policies.
- Mentored new employees, fostering a supportive environment conducive to growth and development.
Education
Bachelor of Science - Geography, Emphasis in Sustainable Tourism
University of Wisconsin, Eau Claire
Eau Claire, WI12-2016
Skills
- Effective in Budget and Financial Management
- Proficient in Microsoft and Google Equivalent Programs
- Data Analysis and Documentation
- Adept in Customer Service
- Organized and Detail Orientated
- Self Motivated and Efficient
- Strong Problem-solving Mindset
- Team Player
Certification
- Arizona Driver's License
- DEI and Business Ethics - 2024
- Harassment and Discrimination Prevention Certificate – 2024
- CPR Certification – 2019
- Wilderness First Responder – 2019
- ArcMap Programs and Geospatial Certificate - 2016
Timeline
Local Operations Manager for Rental Properties
Vacasa, LLC
07.2022 - Current
Inventory Manager, Irrigation Store Manager
Morning Dew Landscaping, LLC.
03.2020 - 07.2022
Crew Supervisor for Trail Building Management
American Conservation Experience
05.2017 - 03.2020
Front of House Trainer
Buffalo Wild Wings
08.2012 - 05.2017
- Arizona Driver's License
- DEI and Business Ethics - 2024
- Harassment and Discrimination Prevention Certificate – 2024
- CPR Certification – 2019
- Wilderness First Responder – 2019
- ArcMap Programs and Geospatial Certificate - 2016
Bachelor of Science - Geography, Emphasis in Sustainable Tourism
University of Wisconsin, Eau Claire
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