Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Adams

Peoria

Summary

Dynamic property manager with expertise in tenant relations and operations management at Pipe Lake Properties. Enhanced tenant satisfaction through proactive maintenance coordination and relationship building. Leveraged creative problem-solving to streamline processes. Adept at balancing administrative support with customer service-focused strategies to maintain high property standards.

Overview

13
13
years of professional experience

Work History

Property Manager

Pipe Lake Properties
09.2023 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Event Assistant

Raise The Bar Events
06.2016 - 08.2024
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
  • Participated in pre-event planning meetings, providing input on event themes and strategies for success.
  • Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
  • Assisted in organizing successful events by collaborating with vendors and suppliers.
  • Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Ran concession stand by preparing food and serving drinks for patrons.
  • Reported any damage or maintenance issues to manager.

Wait Staff Member

Earls Kitchen + Bar
01.2013 - 09.2018
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Associate of Arts - Interior Design

Bellevue College
Bellevue, Washington

Skills

  • Property management
  • Property inspections
  • Customer service-focused
  • Tenant relations
  • Maintenance scheduling
  • Administrative support
  • Marketing and advertising
  • Maintenance coordination
  • Preparing property agreements
  • Relationship building
  • Creative and adaptable
  • Operations management

Timeline

Property Manager

Pipe Lake Properties
09.2023 - Current

Event Assistant

Raise The Bar Events
06.2016 - 08.2024

Wait Staff Member

Earls Kitchen + Bar
01.2013 - 09.2018

Associate of Arts - Interior Design

Bellevue College

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Emily Adams