Summary
Overview
Work History
Education
Skills
Certificates And Volunteering
Certification
Timeline
Generic

Emily Alamond

Mesa

Summary

Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

340B Coordinator

Spectrum Medical Group
12.2023 - 02.2025
  • Provide daily prescription detail files to Walgreens and Wellpartner via FTP
  • Complete detailed monthly review of contract pharmacy dispense data to ensure only 340B compliant dispenses are included in the program
  • Review pending claims to ensure only 340B compliant dispenses are included in the program.
  • Perform weekly review of contract pharmacy replenishment invoices from drug wholesalers
  • Confirm monthly wholesaler pricing
  • Update program formulary each month to ensure wholesaler prices and invoices

Customer Service Representative

1st Pet Veterinary Centers
04.2021 - 09.2023
  • Greet and check in patients in a timely manner
  • Answer phones and apply knowledge to effectively triage each call
  • Provide exceptional customer service from start to finish for each visit
  • Perform initial triage for each pet to be sure they receive the care they need by priority

Customer Service Manager

Spectrum Medical Group
02.2019 - 02.2021
  • Responsible for 6 direct reports with a minimal turn-over rate
  • Pulled recorded calls for training opportunities and patient feedback
  • Conducted weekly staff meetings; direct reports and departments
  • Increased call intake from 40% (2019) to 90% (2020) without an increase in staff while maintaining excellent customer service
  • Created and managed a schedule for 13 medical providers and a lab
  • Responsible for the 'Emergency Phone' and direct contact with Maricopa County Public Health
  • Hire and train new employees
  • Resolved issues with patients and within the office
  • Conducted and completed a Clinical Trials Study beside Dr. Thanes Vanig from 2019-2020.

Office Manager

Spectrum Medical Group
08.2018 - 02.2019
  • Managed inventory and ordering of medication and supplies
  • Hire and train new MA’s and administrative employees
  • Created out-reach events for the LGBTQ+ community
  • Responsible for financial transactions, deposits, and documentation
  • Managed social media accounts

Receptionist

Spectrum Medical Group
02.2018 - 08.2018
  • Scheduled and checked patients in and out of their appointments
  • Responsible for forms of inbound communication

Education

High School Diploma -

Fort Zumwalt West High School
O'Fallon, MO
05-2012

Skills

  • Proficient in Microsoft applications
  • Active listening
  • Leadership
  • Problem solving
  • 90 WPM typing speed
  • Adaptability
  • Data analysis
  • Customer service
  • Team leadership
  • Employee training
  • Quality assurance

Certificates And Volunteering

  • Volunteered at AZ Humane Society, 05/01/19 - 08/31/19
  • CPR and basic life saving
  • HIPAA
  • OSHA
  • Blood Borne Pathogens
  • Disaster Preparedness
  • Respiratory Hygiene and Cough Etiquette
  • LGBTQ Training for Clinical Staff
  • Cleaning and Disinfecting Environmental Surfaces
  • Fear Free certified

Certification

  • 340B Certified

Timeline

340B Coordinator

Spectrum Medical Group
12.2023 - 02.2025

Customer Service Representative

1st Pet Veterinary Centers
04.2021 - 09.2023

Customer Service Manager

Spectrum Medical Group
02.2019 - 02.2021

Office Manager

Spectrum Medical Group
08.2018 - 02.2019

Receptionist

Spectrum Medical Group
02.2018 - 08.2018

High School Diploma -

Fort Zumwalt West High School

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Emily Alamond