Summary
Overview
Work History
Education
Skills
Timeline
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Emily Arzate

Surprise,AZ

Summary

Dynamic Customer Care Representative with proven expertise at Jacuzzi Brands, excelling in problem resolution and relationship building. Recognized for enhancing customer satisfaction through effective communication and efficient call handling. Skilled in ERP systems and adept at multitasking, ensuring timely service. Committed to delivering exceptional customer experiences.

Overview

3
3
years of professional experience

Work History

Customer Care Representative

Jacuzzi Brands
05.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Responsible for reviewing sales contracts ensure proper product is included in contract and sent out for ordering.
  • Provide constructive feedback to Jacuzzi Sales team concerning incorrect measurements or any discrepancies related to pricing on contracts.
  • Conduct an introductory call with new customers to discuss the products they have ordered and schedule a tentative installation date.
  • Assist in scheduling service/ repair work for customers & providing updates
  • \operating in ERP systems to make change orders for customers.
    Review quality standards and customer satisfaction/reviews in a timely fashion
  • Provide excellent customer service to our current & past clients
    Provide assistance to customers throughout the period of sales and installation.
  • Other duties as assigned
  • attention to detail
  • Basic computer knowledge
  • Excellent time management skills with a proven ability to meet deadlines
  • Strong analytical and problem-solving skills
  • Construction or Sales contract reviewing experience

Clerk

QuikTrip
06.2022 - 04.2024
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Provides customer service, completes tasks according to store standards, and follows company policies and procedures
  • Basic customer service skills.
  • Math skills.
  • Ability to work in a fast-paced environment.
  • Cook
  • Clean
  • organized

Education

High School Diploma -

Skyview High School
4290 S Miller Rd, Buckeye, AZ 85326
05.2024

Skills

  • Customer service
  • Inbound customer service
  • Data entry
  • Call center experience
  • Complaint handling
  • Problem resolution
  • Relationship building
  • Payment processing
  • Customer relations
  • First call resolution
  • Product knowledge
  • Conflict mediation
  • Customer relationship management
  • Appointment scheduling
  • Documentation and reporting
  • Project management
  • Time management
  • Multitasking and organization
  • Empathy and patience
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Email communication
  • Task prioritization
  • Phone etiquette
  • Email correspondence
  • Issue follow up
  • Computer skills
  • Calm under pressTeamwork and collaboration
  • Understanding customer needs
  • Microsoft office
  • Work prioritization
  • Call center operations
  • Policies and procedures adherence
  • Call documentation
  • Issue and complaint resolutio
  • Data management
  • De-escalation techniques
  • Account updates
  • Salesforce CRM

Timeline

Customer Care Representative

Jacuzzi Brands
05.2024 - Current

Clerk

QuikTrip
06.2022 - 04.2024

High School Diploma -

Skyview High School

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Emily Arzate