Summary
Overview
Work History
Education
Skills
Timeline
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Emily Bonjean

Phoenix

Summary

Dynamic and goal-oriented professional with a proven track record at Victoria's Secret & PINK, excelling in customer service and cash handling. Recognized for building strong customer relationships and enhancing store performance through teamwork and effective problem-solving. Reliable and outgoing, committed to delivering exceptional experiences in fast-paced environments.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Overview

2
2
years of professional experience

Work History

Sales Associate

Victoria's Secret & PINK
01.2023 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Head Hostess

Zipps Bar and Grill
08.2022 - 11.2023
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Education

High School Diploma -

Basha High School
Gilbert, AZ

In College - Marketing Management

Arizona State University
Tempe, AZ
05-2028

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Outgoing personality
  • Money handling
  • Flexible schedule

Timeline

Sales Associate

Victoria's Secret & PINK
01.2023 - 07.2024

Head Hostess

Zipps Bar and Grill
08.2022 - 11.2023

High School Diploma -

Basha High School

In College - Marketing Management

Arizona State University

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Emily Bonjean