Emily Brault
Goodyear
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Activity Assistant
Woodland Care Center
08.2021 - 05.2022
- Assisted in the planning and implementation of activities for residents
- Performed clerical duties such as filing, copying, and data entry
- Provided assistance to residents with physical limitations during recreational activities
- Conducted one-on-one activities with residents who require special attention
- Maintained records of attendance at all scheduled activities
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips
- Encouraged participation from residents who are reluctant to join in group activities
Crew Member
culver's of verrado
12.2022 - 07.2023
- Performed cashier duties such as taking orders, collecting payments and providing change
- Restocked kitchen supplies including food products and utensils
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles
- Greeted customers upon arrival, provided menus and answered questions regarding menu items
- Provided excellent customer service to maintain a positive atmosphere for guests
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies
- Monitored quality of food served to ensure it met company standards for presentation and temperature
- Resolved customer complaints in a professional manner
- Answered phone calls promptly to provide accurate information about menu items or prices
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift
Receptionist
bias pet stop
08.2023 - 04.2024
- Multitasking and prioritization
- Positive and professional
- Greeted visitors and provided them with assistance
- Answered incoming calls, took messages, and kept area and shop tidy
- Input past appointments into computer for updated grooming notes
- Maintained a neat reception area by organizing materials and tidying up furniture
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures
- Scheduled appointments for clients, customers, and other visitors
Front Desk Associate
Springhill Suites By Marriott
04.2024 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Performed basic daily bookkeeping tasks.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Enforced policies and procedures to increase efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
Education
High School Diploma -
Skyview High School
Vancouver, WA06.2022
Skills
- Performance Improvement
- Problem-solving skills
- Listening skills
- Guest relations
- Card and cash handling
- Information protection
- Customer service
- Oral and written communications
- Supply replenishment
- Guest accommodations
- Team building
- Problem-solving
Timeline
Front Desk Associate
Springhill Suites By Marriott
04.2024 - Current
Receptionist
bias pet stop
08.2023 - 04.2024
Crew Member
culver's of verrado
12.2022 - 07.2023
Activity Assistant
Woodland Care Center
08.2021 - 05.2022
High School Diploma -
Skyview High School
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