Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Brooks

Gilbert

Summary

Dynamic server and bartender with expertise in guest engagement, suggestive selling, and delivering exceptional customer service. Proven ability to create a welcoming atmosphere and manage high-pressure situations effectively.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server/Bartender

Zinburger Wine & Burger Bar
Gilbert, AZ
01.2024 - Current
  • Offered knowledgeable food and drink pairing recommendations to elevate guest satisfaction and increase sales
  • Provided attentive, personalized service by accommodating dietary restrictions, allergies, and special requests with accuracy and care
  • Developed rapport with guests, creating a welcoming and enjoyable atmosphere that encouraged repeat business
  • Managed multiple tables efficiently while maintaining a high standard of service in a fast-paced environment

Server

Fox Restaurant Concepts
Waste Management Golf Open
02.2026 - 2026
  • Provided friendly, high-quality customer service to diverse guests, enhancing overall event experience
  • Contributed to daily food and beverage operations generating $100K+ in sales in a day during a high-attendance event

Barista Shift Supervisor

Dutch Bros
West Linn, OR
05.2021 - 08.2022
  • Trained new baristas on beverage preparation techniques and company policies to maintain high standards.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.

Education

Associate of Arts - General Business

Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ
05.2026

Skills

  • Guest engagement
  • Suggestive selling
  • Strong work ethic
  • Exceptional customer service

Certification

Certified Trainer- Zinburger- Fox Restaurant Concepts

Timeline

Server

Fox Restaurant Concepts
02.2026 - 2026

Server/Bartender

Zinburger Wine & Burger Bar
01.2024 - Current

Barista Shift Supervisor

Dutch Bros
05.2021 - 08.2022

Associate of Arts - General Business

Maricopa Community Colleges, Chandler-Gilbert Community College
Emily Brooks