Emily Burkhart
Gilbert
Summary
Accomplished professional with a proven track record at Penske Automotive, excelling in customer service and conflict resolution. Enhanced customer satisfaction by effectively managing service inquiries and resolving complaints. Proficient in computer applications and data entry, fostering seamless communication and collaboration. Recognized for reliable work commitment and willingness to learn, driving operational success.
Overview
8
8
years of professional experience
Work History
Internal Service Advisor
Penske Automotive
03.2025 - Current
- Enhanced customer satisfaction through effective troubleshooting and resolution of service-related inquiries.
- Collaborated with sales representatives to provide seamless transition between sales process and after-sales support.
- Facilitated ongoing communication between customers and technicians during repair process, keeping all parties informed on progress updates.
- Explained estimates and determined repair timelines to manage customer expectations.
- Reviewed and analyzed warranty documentation for accuracy and compliance with company policies.
- Gathered paperwork and contacted customers to book appointments.
Administrative Assistant
Penske Automotive
12.2022 - 03.2025
- Developed and maintained filing systems for improved document retrieval and organization.
- Processed transactions efficiently using POS systems, ensuring accuracy and customer satisfaction.
- Maintained cash register integrity through diligent cash handling and reconciliation practices.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Oversaw inventory, ensuring accurate tracking and timely replenishment of supplies.
- Organized office events such as holiday parties or team-building activities
Reception Center Operator and Trainer
Penske Automotive
06.2018 - 12.2022
- Assisted in training new operators on call procedures and transferring guests to the appropriate party.
- Developed training materials for ongoing employee development initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Perry High School
Gilbert, AZ05-2018
Skills
- Reliable work commitment
- Customer service
- Proficient in computer applications
- Event Coordination
- Conflict resolution
- Accurate data reporting
- Eager to learn
- Teamwork and collaboration
Timeline
Internal Service Advisor
Penske Automotive
03.2025 - Current
Administrative Assistant
Penske Automotive
12.2022 - 03.2025
Reception Center Operator and Trainer
Penske Automotive
06.2018 - 12.2022
High School Diploma -
Perry High School